"Alerted.org

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Marketing

Job Sub** **Function:

Multi-Family Marketing

Job Category:

People Leader

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

Johnson and Johnson is recruiting for a Senior Manager, Patient Experience Marketing - Neuroscience to be located in Titusville, NJ.

About Neuroscience

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Neuroscience team tackles the world’s toughest brain health challenges including multiple sclerosis, Alzheimer’s disease, Parkinson’s disease, myasthenia gravis, epilepsy, major depressive disorder, bipolar disorder, schizophrenia, and autism. This patient-focused team helps address some of the most complex diseases of our time.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

This is a hybrid role available in Titusville, NJ. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply.

Job Description

The Sr. Manager, Patient Experience (Px) Marketing, Neuroscience is responsible for shaping and executing fulfillment and adherence strategy to support the end-to-end patient experience for patients with Major Depressive Disorder (MDD). You will be responsible to translate customer insights into a _holistic and integrated strategy_ that shapes patient support service design approach for benefit investigations, contracted specialty pharmacy support services, and nursing navigator support services to help patients start and stay in treatment. The role will also require implementation of strategy through customer-facing tactical development as well as training for a variety of constituents.

You will be a member of the Neuroscience Px team, working closely with the patient solutions teams – including field-based access, patient access and affordability solutions, pharmacy solutions, patient and caregiver solutions, and supplier management and operational excellence - to deliver, measure and optimize the patient journey, ensuring that more patients can start and stay on therapy. You will also work across the brand marketing, market access, medical affairs, REMS team, supply chain, trade, and multiple field teams to deliver patient experience that delights the patient and supports business strategy and objectives.

A Day in the Life

The Sr. Manager, Patient Experience Marketing, Neuroscience works in service to our patients, as an advocate for their needs. Day-to-day responsibilities include:

+ **Px Strategy:** Leverage _disrupter competency_ to optimize an insight-based End-to-End fulfillment and persistency strategy leveraging research, data, market dynamics, and competitive assessments to inform solution choices inclusive of hub services, affordability services, distribution/dispense, REMS requirements, and nurse navigator support

+ **Advancing Equity in Healthcare:** Advance health equity by uncovering disparities and developing strategies to support better treatment outcomes for underserved populations impacted by their specific mood disorder

+ **Program Communications:** Help develop compelling and relevant communications to drive awareness and understanding towards MDD patient engagement programs and support services which focus on on-boarding the prescriber and patient to utilize mood patient support programs

+ **Customer-Centric Design Process:** Engage patients, caregivers, and providers in co-creating and continuously optimizing solutions by leveraging _value creator competency_ . This includes ownership of all stakeholder insight generation that will inform strategy and solutions

+ **Goal Setting:** Define KPIs and establish metrics and goals for Px fulfillment and persistency strategy and solutions

+ **Program Design:** Inform requirements for Px solutions and ensure optimal pull-through

+ **Orchestration:** Help lead program core teams and ensure required integration of PECS solutions teams, REMS team, brand team, field teams, access teams, supply chain, and trade

+ **Communications Planning:** Lead planning efforts for communications (targeting, messaging, creative, channels) and training in support of Px programs – influencing indirectly through brand patient and professional marketing teams

+ **Measurement & Reporting:** Report on End-to-End Px performance through the use of PECS dashboards, research, and analytics resources

+ **Training:** Help lead training initiatives to ensure strong delivery of patient experience initiatives

+ **Program Optimization:** Work closely with program owners in the PECS solutions teams to identify and pull through opportunities to optimize programs

+ **Culture:** Support a culture of learning, smart risk-taking and experimentation

+ **Diversity & Inclusion:** Create an inclusive environment in support of the company’s commitment to equal employment opportunity and the value of a diverse work force.

+ **Leadership & Ethics:** Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements

About You

You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and ways of working. You consistently deliver great results, but even when you fall short – you learn from it.

Qualifications/Experience:

+ Bachelor's degree required; MBA or other related advanced degree preferred.

+ A minimum of 8-10 years of healthcare business experience (EX: sales, marketing, payer/access experience, operations, supply chain, analytics) is required, of which 3 years demonstrated marketing or similar experience.

+ Experience in more than one of the areas below is required (a mix of experiences across several of these domains is preferred):

+ Pharmacy Channel Experience

+ Professional, Market Access, or Direct to Patient Brand Marketing

+ Services, and/or customer experience marketing

+ Business planning

+ Product or Service launch

+ Strategy development

+ Field experience (demand or non-demand generation field teams)

+ Working across a matrixed organization

+ Experience with predictive models and machine learning

+ Digital marketing and/or CRM experience

+ Change management

+ P&L management

+ **Communication.** Excellent oral and written communication skills, including the ability to manage conflict and defuse difficult situations.

+ **Relationship building.** Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a diverse array of customers and colleagues.

+ **Collaboration.** Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.

+ **Resourcefulness.** Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction.

+ **Accountability.** Eager to set ambitious goals and take ownership for results. Proactive defining actions and following through.

+ **Flexibility.** Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments.

+ **Innovation.** Ability to try to things based on strong business rationale. A leader who is not afraid to fail and learn and is able to shape ambiguity.

+ **Travel.** This position is based in Titusville, NJ, requires 3 days in the office, and requires up to 20% domestic travel.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([email protected]) or contact AskGS to be directed to your accommodation resource.

\#LI-Hybrid

The anticipated base pay range for this position is :

120,000 - 207,000

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits