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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Marketing

Job Sub** **Function:

Multi-Family Marketing

Job Category:

People Leader

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

Johnson and Johnson is recruiting for a Director, Patient Experience Marketing - Neuroscience to be located in Titusville, NJ.

About Neuroscience

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Neuroscience team tackles the world’s toughest brain health challenges including multiple sclerosis, Alzheimer’s disease, Parkinson’s disease, myasthenia gravis, epilepsy, major depressive disorder, bipolar disorder, schizophrenia, and autism. This patient-focused team helps address some of the most complex diseases of our time.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.

**Purpose:** The Director, Patient Experience Marketing - Neuroscience is responsible for shaping fulfillment, onboarding, and adherence strategy in support of the end-to-end patient experience for patients starting Neuroscience therapies. You will be a member of the Neuroscience Px team, working closely with the patient solutions teams – including field-based access and affordability solutions, patient access and affordability solutions, pharmacy solutions, patient and caregiver solutions, and supplier management and operational excellence – to deliver, measure and optimize the patient journey, ensuring that more patients can start and stay on therapy. You will work across the brand marketing, access, and field teams to deliver a patient experience that delights the patient and supports business strategy and objectives.

A Day in the Life

The Director, Patient Experience Marketing - Neuroscience works in service to our patients, as an advocate for their needs. Their day-to-day responsibilities include:

+ **People Development:** Coach, develop and motivate direct report(s)

+ **Px Strategy:** Develop an end-to-end patient engagement strategy that supports patients in starting and staying on prescribed treatments by utilizing research, data, market dynamics, and competitive assessments to inform strategic choices

+ **Advancing Equity in Healthcare:** Advance health equity by uncovering disparities and developing strategies to support better treatment outcomes for underserved populations

+ **Customer-Centric Design Process:** Engage patients, caregivers, and providers in co-creating and continuously optimizing solutions

+ **Goal Setting:** Define KPIs and establish metrics and goals for Px fulfillment, onboarding, and adherence strategy and solutions

+ **Program Design:** Inform and approve requirements for Px solutions, with a focus on seamless and coordinated support across solution types

+ **Communications Planning:** Lead communications planning and development (targeting, messaging, creative, channels) and training in support of Px programs – including influence through brand patient and professional marketing teams

+ **Measurement & Reporting:** Report on and be accountable for Px performance through the build and utilization of dashboards, research, and analytics

+ **Business Planning:** Support Px business planning efforts for Neuroscience – ensuring an integrated strategic plan with aligned objectives, execution, and resourcing; own strategic recommendation and budget for fulfillment, onboarding, and adherence solutions

+ **Culture:** Support a culture of learning, smart risk-taking and experimentation

+ **Inclusion:** Create an inclusive environment in support of the company’s commitment the value of a diverse work force.

+ **Leadership & Ethics:** Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements

About You

You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and ways of working. You consistently deliver great results, but even when you fall short – you learn from it.

Qualifications/Experience:

+ Bachelor's degree required; MBA or other related advanced degree preferred.

+ A minimum of 10-12 years of healthcare business experience (EX: sales, marketing, payer/access experience, operations, supply chain, analytics) is required, of which 5 years demonstrated marketing or similar experience.

+ 2 years of proven performance in leading a team of direct reports preferred

+ Experience in more than one of the areas below is required (a mix of experiences across several of these domains is preferred):

+ Services and/or customer experience marketing

+ Strategy development

+ Working across a matrixed organization

+ Experience with predictive models and machine learning

+ Digital marketing and/or CRM experience

+ Change management

+ P&L management

+ **Communication.** Excellent oral and written communication skills, including the ability to manage conflict and defuse difficult situations.

+ **Relationship building.** Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a diverse array of customers and colleagues.

+ **Collaboration.** Effectively work in a team environment will require you to coordinate activities and build partnerships across multiple internal/external organizations.

+ **Resourcefulness.** Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction.

+ **Accountability.** Eager to set ambitious goals and take ownership for results. Proactive defining actions and following through.

+ **Flexibility.** Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments.

+ **Travel.** This position is based in Titusville, PA, 3 days in the office, and requires up to 30% domestic travel.

The anticipated pay range for this role is $146,000 - $251,850.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([email protected]) or contact AskGS to be directed to your accommodation resource.

\#LI-Hybrid

The anticipated base pay range for this position is :

$146,000 - $251,800

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits