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Donations Processor and Van Driver

Boston, MA (http://maps.google.com/maps?q=Boston+MA+USA+02116) • Guest Services

Job Type

Full-time

Description

FLSA Status:Non-exempt

Hourly Range: Low $19.77 per hour High $21.74 per hour

Schedule:

Two full-time positions available. Candidates may choose from one of the following schedule options:

+ Option 1:Sunday–Thursday, 6:30 AM – 2:30 PM

+ Option 2:Tuesday–Saturday, 6:30 AM – 2:30 PM

Job Summary:This position is essential to the daily programming and operations of the Clothing Program at St. Francis House, which provides clothing to 60-90 shelter guests per day. Responsibilities include providing customer service as first point of contact in clothing distribution to guests, completing pick-ups and assisting in the sorting and processing of incoming clothing, and other donations. This position works in collaboration with other Donations Processor/Van Drivers and Guest Services staff to provide a compassionate and dignified refuge service to our guests as they work towards stabilization of housing, income, and behavioral health.

Essential Duties/Responsibilities:

+ Receives, sorts, prepares and distributes SFH clothing donations.

+ Notifies Clothing Supervisor regarding inventory of clothing - whether high or low – and offers input on emergency clothing needs.

+ Ensures that the clothing distribution areas are appropriately stocked and maintained each day to meet program needs.

+ Communicates with Clothing Supervisor about the quality of incoming donations and non-usable items.

+ Maintains clean, organized and well-stocked sorting and storage spaces including emergency clothing closet.

+ Maintains general upkeep duties within clothing program spaces (including trash removal, floor upkeep, cleaning and re-organizing as needed),

+ Fulfills van driver duties in conjunction with Clothing team which include:

+ Timely pick up of donations as well as loading/unloading products into and out of the van.

+ Monitoring the vehicle condition and notify supervisor of concerns.

+ Strict adherence to all city, local, state and federal regulations regarding operation of a vehicle.

+ Works collaboratively with SFH Volunteers.

+ Performs other duties as assigned.

+ Adheres to agency code of conduct.

Requirements

Required Skills & Abilities:

+ Must have a valid driver’s license and willingness to drive agency van for donation pick up and drop off

+ Patience, compassion, and a desire to work with the homeless population in a fast paced and low threshold environment.

+ Proficiency in English; Spanish or Haitian Creole a plus.

+ Excellent interpersonal and customer service skills.

+ Excellent organizational skills with attention to detail.

+ Ability to function well in a fast-pace and stressful environment.

+ Strong analytical and problem-solving skills.

Education & Experiences :

+ High School Diploma or Equivalency required.

+ Further education in human services related field a plus.

+ Experience providing customer service to vulnerable populations.

+ Experience with HMIS (Clarity) database a plus.

+ Experience with de-escalation techniques or crisis intervention a plus.

+ Active Driver's license in good standing required.

+ Retail experience, a plus.

+ Experience with Microsoft Office applications (Excel, Word, Outlook) a plus.

+ Lived experience with homelessness or recovery a plus.

SFH is an Equal Employment Opportunity Employer is committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome – everyone who have lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community.

Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.