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9752BR

Position Title:

Parking Enforcement & Operations Manager

Organization:

Parking & Transportation Services

Job Responsibilities:

Provide leadership and direction for the Parking Enforcement Officers and students. This includes:

+ Recruiting, coaching, mentoring, and fostering teamwork and engagement of staff.

+ Ensuring adherence to quality standards, deadlines, and proper procedures.

+ Delegating work to staff and managing their workload, ensuring they are kept up-to-date on changes that impact their daily work.

+ Scheduling staff to cover the RIT Welcome Center and parking enforcement in the field.

+ Carrying out staff appraisals, performance counseling, and corrective action as needed

Manage the day-to-day parking operations on RIT campus. This includes:

+ Oversee management of the customer service. Serves as a liaison with staff, faculty, and students. Acts as the front line person for communicating and enforcing policy. Investigates situations and complaints and implements solutions. Works with individuals to resolve disputes/problems.

+ Participates in a variety of meetings, committees, and/or other related campus groups to communicate information regarding services and/or other pertinent information.

+ Handles scofflaw violators & oversees booting/towing of vehicles. Runs license plate checks through NY DMV.

+ Revise, develop and implement policies and standard protocols for the departmental regulations.

+ Assist Director, PATS in planning, conducting, and evaluating audits on parking counts, utilization, transaction and revenue data through regular field audits of parking facilities and parking revenue collection. Establish and maintain standards for all services with benchmarking against peer institutions.

+ Provide backup for Parking Systems & Database Administrator on the T2 Systems parking software.

Oversee management of special events to include scheduling of parking needs for special events as well as construction and other causes for displacement of parking; implementation of controls to minimize the occurrence of parking in unauthorized locations; provision of vehicular and pedestrian traffic control during special events and in high traffic areas on campus during peak hours; the oversight and coordination, installation, and maintenance of traffic, directional, and in formational signs on campus grounds; and ensuring the proper marking of assigned lots.

FLSA Category:

Exempt

Requisition Number:

9752BR

College/Division:

Finance & Administration

Required Application Documents:

Cover Letter, Curriculum Vitae or Resume

Employment Category:

Fulltime

Additional Details:

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

How To Apply:

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff . Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Wage Band (https://www.rit.edu/fa/humanresources/content/staff-wage-grade-bands) :

117A

Required Qualifications:

Education/Experience:

Associate’s degree, plus 2 years of Parking and Transportation, Business Administration, or Facilities Management or comparable professional experience.

If no degree, then 5 years of Parking and Transportation, Business Administration, or Facilities Management or comparable professional experience.

Skills:

+ Must also have experience managing people or leading teams

+ Must have experience leading a team

+ High level of verbal and written communication and conflict resolution skills

+ Create and support an environment that focuses on coaching and development of staff; additionally

+ Must have mediation skills to lead strategic discussions for mutually beneficial outcomes for all stakeholders

+ Ability to understand multiple points of views, demonstrate customer service and inspire collaboration

NOTE: The successful candidate hired for this position will be required to drive on occasion, and therefore will be required, upon hire, to immediately enroll in the NYS LENS program.

Department/College Description:

Parking and Transportation Services provides safe, convenient, reliable and cost-effective parking and transportation for students, faculty, staff and visitors to RIT.

What do we believe at RIT?:

Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.

As a member of the RIT community, you'll receive a comprehensive employee benefits package (https://www.rit.edu/humanresources/benefits) that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).

Work Location:

Henrietta Campus — 100%

Job Summary:

The Parking Enforcement Operations Manager is responsible for cultivating a professional, diverse, and customer-focused team. This position delivers an efficient parking operation for parking related activities, including RIT hosted events; provides leadership and direction to the Parking Enforcement Officers and student employees; coordinates, implements, administers, and evaluates the operation and workflow of the parking enforcement activities to maintain consistent levels of service to internal and external clients; and participates in the recommendation and administration of operational policies, procedures, and processes.

Hourly/Salary Minimum:

58000

Hourly/Salary Maximum:

64000