• Care Management Assistant

    AdventHealth (Apopka, FL)


    All the benefits and perks you need for you and your family:

    + Benefits from Day One

    + Paid Days Off from Day One

    + Student Loan Repayment Program

    + Career Development

    + Pet Insurance

    Our promise to you:

    Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

     

    **Schedule:** Full Time

    **Shift** : Days, 8a-4:30pm, Weekend and Holiday Rotation Required

    **Location:** 2100 Ocoee Apopka Road, Apopka, FL 32703

    **The community youll be caring for:** AdventHealth Apopka

     

    AdventHealth Apopka is a seven-story, 120-bed hospital offering an extensive range of services including expanded surgical services, advanced surgical suites and a catheterization lab

     

    The hospital also features a 30,000-square-foot emergency department with pediatric-friendly beds, imaging services, a full-service cafeteria, chapel, gift shop and on-site fire station

     

    The hospital opened in December 2017, replacing the 50-bed hospital that AdventHealth had operated in downtown Apopka for more than four decades

    The value youll bring to the team:

    + Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.

    + Performs skills necessary to create a high-quality patient experience, as reflected through acceptable satisfaction scores, quality monitoring, and patient feedback.

    + Copies, scans, files, and distributes documents.

    + Documents activities and progress in the electronic medical record per defined policy and procedures, computer billing/utilization systems, or in other ways as directed. Inputs clinical information and discharge planning details into the medical record as appropriate for the role.

    + Keeps RN Care Manager, Social Worker and/or other members of clinical team informed of issues or delays impacting a timely discharge or scheduling of post-acute appointments.

    + Prepares documents and reports required data for clinical reviews and discharge plans for third-party payers and other internal and/or external groups.

    + Contacts third-party payers to obtain and/or confirm authorization for services and communicates necessary related clinical information, when required.

    + Assist in the completion and maintenance of care management contracts during and after patients hospitalization.

    + Ensures all contract information is accurately documented and maintained in patients medical record.

    + Thoroughly researches issues and takes appropriate action to resolve them within turnaround time requirements and quality standards. Escalates issues as appropriate.

    + Performs other duties as assigned.

    Qualifications

    The expertise and experiences youll need to succeed:

    + EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or GED At least one-year experience in a customer service environment At least 6 months of experience in a healthcare environment

    + EDUCATION AND EXPERIENCE PREFERRED: Associate degree in a healthcare-related field Experience working in a healthcare setting

     

    This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

     

    **Category:** Case Management

    **Organization:** AdventHealth Apopka

    **Schedule:** Full-time

    **Shift:** 1 - Day

    **Req ID:** 25028052

     

    We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.