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INVESTIGATOR II

Date: Jul 22, 2025

Req ID: 51285

Location:

Little Rock, AR, US, 72201

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $47,397.00

Position Number: 22111340

County: Pulaski

Posting End Date: 08/05/2025

DPSQA HIRING OFFICIAL: La Quisha Shead

Job Summary:

This position is as an investigator within the Incidents and Accidents Unit (I&A) in DPSQA. The Unit is responsible for investigating all reports of abuse, neglect and exploitation in

long-term care facilities and home and community-based service providers. The position is responsible for managing a caseload of pending investigations, ensuring cases are fully investigated through witness interviews and collection of documentary evidence, and concluding investigations within statutory timeframes. This position is responsible for investigations and outcomes where information is placed in the Enterprise Licensing System (ELS), Employee Clearance Registry (ECR), National Practitioner Database, and works with name placement of offenders on the Child Maltreatment and Adult Maltreatment Registries. Duties include collecting documentary evidence, conducting witness interviews, and testifying during administrative hearings. This position serves as a contact person to the general public, provider community, DPSQA, and sister state agencies.

MUST HAVE SKILLS:

*Valid Arkansas driver's license and the ability throughout the state

*Experience interviewing and investigation

*Case Management Experience

Preferred Qualifications:

Three years’ experience conducting investigations into allegations of abuse, neglect, and exploitation.

Three years’ experience with preparing and presenting evidence and testimony in administrative hearings or courtroom setting.

Experience developing and maintaining case management systems.

Ability to compile information into report form.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series:Inspectors and Investigators – Investigators

Classification:Investigator II

Class Code:IIV03P

Pay Grade:SGS05

Salary Range:$47,397 – $70,148

Job Summary

The Investigator II is a versatile professional responsible for conducting thorough, unbiased investigations across a range of subjects—including internal compliance issues, employee misconduct, fraud, or other irregular activities. This role involves gathering, analyzing, and synthesizing information from varied sources in an attempt to uncover facts, recommend corrective measures, and support strategic decision-making. Whether working within the public or private sector, the Investigator II ensures that investigations are conducted with integrity, maintaining strict confidentiality and adhering to pre-determined legal and organizational standards.

Primary Responsibilities

Initiate and execute comprehensive investigations into allegations, suspicious activities, or emerging issues. Plan, organize, and execute investigations using a structured methodology, employing various techniques such as interviews, surveillance, and document reviews. Gather relevant documents, physical evidence, and electronic records while ensuring the integrity of data. Analyze findings to establish factual patterns and identify potential risks or deviations from established standards. Prepare clear, concise, and detailed investigation reports summarizing methodologies, findings, and suggested corrective actions. Maintain meticulous records of investigative processes, evidence logs, and follow-up outcomes for accountability and potential legal review. Work closely with internal personnel, external agencies, or law enforcement when required to advance investigations. Communicate effectively with a variety of assorted personnel by presenting findings in meetings, hearings, or court proceedings if necessary. Ensure all investigation activities are conducted within the boundaries of relevant laws, regulations, and organizational policies. Maintain a high level of integrity and confidentiality throughout the investigative process. Stay updated on emerging investigative tools, techniques, and regulatory changes. Propose enhancements to investigative protocols and best practices to improve overall efficiency and accuracy.

Knowledge and Skills

Exceptional ability to analyze complex information, identify patterns, and draw logical conclusions from multifaceted data. Excellent verbal and written communication skills to effectively conduct interviews, document findings, and present clear, compelling reports. Strong observational skills with the capacity to detect inconsistencies and nuances that may be critical to the investigation. Familiarity with modern investigative tools, data management software, and digital evidence collection techniques. Commitment to upholding the highest ethical standards, maintaining confidentiality, and handling sensitive information responsibly. Proven aptitude to think critically and solve problems efficiently, particularly when under pressure or facing complex investigative scenarios.

Minimum Qualifications

High School Diploma or GED. Minimum of 4 Years of relevant investigative experience is required. This may include practical experience in law enforcement, corporate compliance, internal audit, or a similar investigative role. Specialized certifications (e.g., Certified Fraud Examiner, Certified Forensic Investigator) may be required.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market:Little Rock