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LOCATION OPERATIONS MANAGER JOB DESCRIPTION About the Company: BRAVAS is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, BRAVAS completes more than 3,400 residential and commercial projects across the U.S. every year. Working with homeowners, designers, architects, and builders, BRAVAS creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A/V to networking, security systems, power management, and more. Job Summary: The Bravas Location Managers are senior executives with P&L responsibility for their location. Location Managers primary focus is to drive revenue to meet goals and quotas. Location Managers report to the Regional General Manager and collaborate with other Location Managers to share resources and technical services. Location Managers are tasked with overseeing daily business activities, improving overall business functions, training heads of departments, managing budgets, developing strategic plans, creating policies, and communicating business goals. Job Title: Location Operations Manager Department: Operations Reports to: Regional General Manager Date Created: September 2, 2024 Duties and Responsibilities: General Management: Ensures coordination between all departments within the location (Sales, Administration, Technical Services, Project Management, Production, and Client Services) to profitably provide an exceptional client experience. Operational Oversight and Authority: Ensures that all project and service activities are managed in accordance with BRAVAS s established processes and policies. Intercedes with active involvement to manage and resolve client issues requiring a senior executive. Employee Management: Regularly evaluates the skills, abilities, and performance of location staff members and ensures that necessary training and recruitment occur to meet the staffing, and skill demands of the district. Ensures the frequent assessment of technical services needs and capacities within the location so as to make the location a positive contributor to the Company s Shared Technical Resources system. Planning & Budgeting: Creates regular plans and forecasts for business activity and financial performance. Facility Management: Ensures that company property and facilities assigned to the location are managed and maintained to support the location s operational levels. BRAVAS Location Managers are responsible for turning sales pipeline and backlog into revenue through the efficient installation and service of sold jobs. Regional Sales Managers are responsible for supervising the sales team for the region and location. Location Managers and RSMs work together to ensure client satisfaction and net profit goals are achieved. Knowledge/Skills/Abilities: Must have a minimum of five years of experience managing project-oriented businesses like electronic system integration, construction, or engineering. Comprehension of construction contracts including fee basis (fixed fee, time & materials, etc.), billing mechanics, and operational requirements Comfortable resolving conflicts between clients, partners, and internal stakeholders Demonstrated skill in leading teams in a multi-faceted, fast-paced environment Strong management and organizational skills Strong communications and interpersonal skills Advanced computer skills Basic abilities in financial analysis and planning, including budget development and income statement review Qualifications: High school diploma or equivalent Technical aptitude and attention to detail are paramount Flexibility to meet customer demands outside of normal working hours Physical Requirements: Prolonged periods of standing or sitting may be required Ability to work in varying environmental conditions, including exposure to hot and cold temperatures Additional Information BRAVAS offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, health savings account, flexible spending accounts, 401(k) plan, PTO and holiday pay. A job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All candidate information will be kept confidential according to EEO guidelines.