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Reception and Sales Support

Lima, NY (http://maps.google.com/maps?q=7520+E+Main+St+Lima+NY+USA+14485-9731)

Description

Lakelands Concrete Products, Inc., located inLima, NY, is a trusted name in the concrete manufacturing industry with over 70 years of success — and we’re just getting started. As demand for our products continues to grow, so does our need for motivated individuals ready to grow with us.

We’re not your average concrete company — we’re a team of builders, problem-solvers, and go-getters who take pride in doing things the right way.From the products we manufacture to the relationships we build.... quality, reliability, and hard work are at the heart of everything we do. We believe that a strong foundation doesn’t just apply to our products — it applies to our people, too. That’s why we invest in creating a workplace where you’re supported, appreciated, and given the tools to succeed.

Position Summary:

The Reception and Sales Support serves as the first point of contact for Lakelands Concrete Products, Inc., ensuring a welcoming and professional experience for all customers and visitors. In addition to managing daily office communications and administrative tasks, this role provides critical support to the Sales Manager and sales team. Responsibilities include customer service, document handling, compliance tracking, and general office coordination.

Key Responsibilities:

Front Desk & Communication

+ Answer and route phone calls to appropriate team members professionally and efficiently

+ Greet and assist customer walk-ins and coordinate product pickups

+ Manage and disseminate emails from the shared Sales inbox

+ Receive and distribute incoming mail, deliveries, and handle outbound mailing needs

Sales & Customer Support

+ Provide administrative assistance to the Sales Manager and sales team

+ Follow up with customers on quotes as requested by the sales team

+ Support the creation and scheduling of social media and marketing posts

+ Perform data entry and maintain sales-related records and logs

+ Assist with MWBE utilization tracking and documentation

Administrative & Office Coordination

+ Maintain office supply inventory and place timely orders

+ File documentation for Accounts Payable (AP), Accounts Receivable (AR), Cash Receipts (CR), and Sales

+ Run office errands such as trips to the post office or supply pickup

Operations Support & Compliance Tracking

+ Track and log Valley Fuel prices

+ Maintain and organize Driver Vehicle Inspection Reports (DVIR)

+ Collect, file, and track daily equipment and crane inspection sheets

+ Maintain maintenance log and monitor timely completion

Internal Communication

Coordinate the development and distribution of the monthly employee newsletter

Requirements

Qualifications:

+ High school diploma or equivalent required; associate degree preferred

+ 2+ years of experience in reception, office administration, or sales support

+ Excellent communication and customer service skills

+ Organized and detail-oriented with strong time management abilities

+ Proficient in Microsoft Office (Excel, Outlook, Word)

+ Valid driver’s license and ability to complete local errands

Affirmative Action/EEO Statement

Lakelands Concrete Products provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary Description

$19-$23 per hour