"Alerted.org

Primary Duties

+ Working as part of the business sales process account team (e.g. Account Manager/Customer Business Manager, Sales Engineer, etc.) to meet customer expectations

+ Generate service orders via the appropriate service order system to activate voice & data services and generate billing

+ Receive calls from customers regarding billing, payment arrangements, toll inquiries, requests for new, changed service or after market opportunities and associated rates, or miscellaneous information; complete request to customer satisfaction

+ Determine availability of and oversee the coordination of resources to meet customer requests

+ Where resources are not available, follow through to ensure facilities successful resolution

+ Focusing on complex business applications as determined by the sales process account team for selected business customer set

+ Proactively notify customer when exception to customer request exists

+ Visit customer premises (if not already located on premises) as required

+ Resolve errors/problems which prevent assignment, design or translation of service orders

+ Research/resolve customer problems to ensure customer satisfaction (e.g. spreadsheets, conference call, etc.)

+ Verify completion of orders and notify customers accordingly

+ Ownership/accountability for accurate and timely completion of customer requests (48 hour turnaround time)

+ Respond to bill inquiries and initiate appropriate corrective action

+ Effectively multi-task to achieve specific measurable goals toward productivity, accuracy, and business objectives

+ Responsible to keep oneself updated on pricing, services, procedures, and promotions

+ May be required to cross-train others

Experience/Background

+ Demonstrated experience in customer service within last three years

+ College degree preferred but not necessary

+ Demonstrated experience with Microsoft Office advantageous

+ Proven customer satisfaction skills

+ Takes initiative on projects driven by customer needs

+ Demonstrated success as member of team with good communication skills

Work Environment

+ Work location: Downtown

+ Work hours are weekdays

+ Works as member of account team

+ Dress is generally business casual

+ Subject to measurements relating to performance and accuracy by ongoing supervisory observations

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran