"Alerted.org

Job Description

Review candidate qualifications and forward qualified resumes to hiring managers for further consideration.

- Conduct follow-up communications with candidates to ensure they are accomplishing onboarding milestones within established timeframes.

- Conduct agency-specific orientation sessions for new employees and assist in providing them with necessary information and support.

- Prepare job offers, release letters, and other relevant correspondence to ensure clear communication with candidates.

- Attend job fairs, professional conferences, and various recruiting events to attract top talent.

- Plan and attend interviews as the HR representative, providing support to both hiring managers and candidates throughout the interview process.

- Work closely with hiring managers to coordinate start dates and ensure a seamless transition for new employees.

- Refer candidates to the Department of Health and Mental Hygiene (DOHMH) for employment and medical processing.

- Facilitate civil service list actions as required, maintaining compliance with agency regulations.

- Establish and maintain rapport with the Office of Chief Medical Examiner (OCME) HR partners, including DOHMH, the Department of Citywide Administrative Services (DCAS), and other relevant agencies.

- Process DP-2001 s, DP-72s, and handle basic timekeeping functions including overtime requests, punch errors, and submitting/adjusting timesheets to support staff payroll and attendance management.

- Learn how to process leaves in NYCAPS, including calculations and leave letters.

- Learn how to process supplemental checks, and review reports for correctness.

- May supervise and provide training.

- Perform other duties as assigned to support the overall success of the recruitment process and HR initiatives.

The core values of CARES guide our work for communities and inform our behavior toward each other and all those we serve.

- Commitment: Dedicated to the mission at all times

- Accountability: Responsible to each other and the community

- Resilience: Adapt in the face of adversity

- Excellence: Achieve and maintain the highest quality

- Service: Innovate to meet evolving needs

CUSTOMER INFORMATION REP - 60888

Qualifications

1. A baccalaureate degree from an accredited college or university; or

2. An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in "2" above; or

4. A satisfactory combination of education and experience. Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent.

To be eligible for assignment to Assignment Level II, candidates must have, in addition to meeting the above Qualification Requirements, one more year of the satisfactory full-time experience described in "2" above.

To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary Min: $ 55,946.00

Salary Max: $ 70,000.00