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Summary:

WhatsApp is the world's fastest growing communication company with over 1 billion active users globally. We help bring friends, families, communities, soccer groups, doctors, storm chasers, and millions of others together. We are just getting started. We are looking for proactive and driven people to join our team.We need people with a interest for both the product and a high quality user experience – those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. We are a team that thrives on people identifying ways they can contribute to get the job done. Our collective unique backgrounds and strengths help us to reach team goals. Using your start-up approach and your experience with smartphones, you will help support and test awesome features used by millions of current WhatsApp users.

Required Skills:

Scaled Help Strategist Responsibilities:

1. Draft, edit, test and improve Help Center articles and customer support responses based on content strategy

2. Draft, edit, test and improve content to enable Generative AI

3. Apply, maintain, and evangelize content standards and best practices

4. Use data to make content decisions and influence partners to improve WhatsApp’s support experiences and troubleshoot known issues

5. Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines

6. Test products to build a source of truth from technical subject matter experts, translating knowledge into clear, concise, structured documentation

7. Collaborate with the product and operations teams to author clear, effective and empathetic support messaging

Minimum Qualifications:

Minimum Qualifications:

8. Bachelor's degree from the United States (or equivalent university degree from another country) in English or another relevant field

9. 5+ years working in a technical drafting or content strategy role

10. 6+ months experience working in content drafting for Generative AI and/or LLMs

11. Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics to manage large content sets that enable Generative AI

12. Demonstrated experience planning and drafting online help content and customer support responses for social media platforms and/or mobile apps

13. Experience with content management systems (CMS)

14. Experience with project management tools

Preferred Qualifications:

Preferred Qualifications:

15. Project management experience, working through ambiguity and managing competing priorities

16. Knowledgeable in data analysis, editing XML and using AI tools

17. Experience working with and drafting content for LLMs

Public Compensation:

$89,000/year to $129,000/year + bonus + equity + benefits

**Industry:** Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].