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Regular or Temporary:

Regular

**Language Fluency:** English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Analyze and evaluate internal systems, procedures or processes of a particular business unit. Use established guidelines and reports when reviewing data to make recommendations on strategic and operational business decisions that may be in support of loss mitigation, security, and/or other processes. Conduct the necessary research and follow-up to identify, communicate, and address issues related to work function.

will be office centric workstyle at either of the posted locations-providing administrative support for issues management/project management within Default Solutions

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide and ensure excellent customer service to all internal business partners and external clients.

2. Facilitate and provide resolutions for all account escalations within established timeframes while informing management as appropriate.

3. Accurately complete documentation and workflow updates in all required systems.

4. Provide support to the department/staff with production related activities, as needed, and may serve as a back-up for area manager activities and control monitoring.

5. Minimize risk by complying with Federal regulations, state laws, Bank policy and Unit procedures. Identify, mitigate or communicate any issues or concerns to appropriate parties. Update and/or review bank/department procedures to ensure they align with current policies and practices.

6. Manage assigned tasks for strict adherence to applicable requirements to ensure appropriate outcomes/actions.

7. Actively participates in special projects, department initiatives and additional duties, as assigned.

8. Train and mentor junior associates.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High School Education or equivalent. 4+ years of client services, call center or operations experience. Flexibility to adapt to frequently changing processes and procedures.

2. Demonstrate proficiency in basic computer applications, such as Microsoft Office software products.

3. Excellent, Professional Verbal and written communication skills.

4. Excellent critical thinking, analytical, time management and organizational skills with great attention to detail.

5. Ability to work independently with minimal direct supervision.

6. 3+ years of successful experience and knowledge in assigned or similar functional area

Preferred Qualifications:

1. College/Associate degree or equivalent work experience

2. 5+ years of successful experience and knowledge in assigned or similar functional area

3. Strong knowledge of Bank applications and products with focus on Default

4. Prior leadership experience

**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)