• Technology Support Technician

    Herkimer County Community College (Herkimer, NY)


     

    Herkimer College is seeking qualified applicants for a full-time, on-site, Technology Support Technician.

     

    The Technology Support Technician responds to support requests via ticketing systems, phone calls, and emails including but not limited to computer setup and configuration, audio/video equipment setup and configuration, hardware and software troubleshooting, end user training, communication with vendors for product research and support where directed.

    Major Responsibilities:

    + Troubleshoot and help fix hardware and software problems for faculty, staff and students.

    + Computer system image creation, installation, and relocation.

    + Organization of hardware and software inventories

    + Perform operating system and software updates following standard procedures.

    + Research hardware & software product availability, pricing, and specifications.

    + Recommend initiatives to management.

    + Ensure that College workstations follow standard workstation configuration and contain expected critical and security updates.

    + Support various current operating systems including Windows and Apple systems.

    + Prepare and maintain appropriate written documentation for systems, infrastructure, maintenance logs and procedures.

    + Research and recommend training for emerging technologies.

    + Assisting faculty, staff, and event organizers with audio-visual requests from setup to showing how to use the equipment both in the classroom and in the Library, Academic Support Center, and the Hummel CAPE Center and turning off equipment

    + Master control operations in HCTV-99

    + Inventory of Cable TV station equipment & radio station equipment.

    + Scheduling all programs to be aired on HCTV and working with Time Warner Cable for programs.

    + Assist faculty with setting up the studio for both classroom exercise but also productions.

    + Maintenance of Procedures Manual

    + Obtaining data for planning, evaluation, and decision-making

    + All other duties as assigned.

    Job Requirements:

    Minimum Experience and Educational Background:

    + Bachelor's Degree preferred; Associates Degree with minimum 5 years working in technology support position, required

    + Experience with Microsoft Office 2013/2016/365, Windows 10/11, and MacOS

    + Experience with multi-media equipment, computer technology and production, included but not limited to video.

    + Knowledge of web technology preferred

    + Familiarity with networking, telephony, and basic virtualization techniques

    + Ability to work independently as well as with a team.

    + Excellent verbal communication, problem solving and organizational skills

    + Ability to handle multiple projects simultaneously.

    Additional Information:

    Salary range: $47,916 - $71,874 (commensurate with qualifications and experience)