• Client Success Manager

    iPostal1 (Montebello, NY)


    We're i Postal1 and we're in growth mode!

     

    This is an exciting time to join our team. Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry.

     

    Full Time

     

    Client Success Manager - Montebello, NY

     

    Montebello, New York

     

    iPostal1, the leading provider of Digital Mailbox technology worldwide, is seeking a proactive and customer-focused Client Success Manager to join our team. Our website, www.iPostal1.com, lists 3,000 addresses, including retail pack and ship stores, 1,000 Staples stores and coworking spaces. Customers choose a mailing address for business or personal use and view and manage their postal mail and packages anywhere with an app or online.

     

    In this role, you will be the main point of contact for our clients once onboarding and implementation are complete, ensuring their continued satisfaction and success with our services. You’ll foster long-term partnerships by maintaining strong communication, resolving issues promptly, and identifying opportunities for added value. This position is responsible for providing proactive, best-in-class onboarding support to new clients in the Enterprise and corporate partner space. This is based in our Montebello, NY headquarters, Monday - Friday 9:00 am- 5:00 pm.

    Responsibilities:

    + Serve as the primary contact for a portfolio of active client accounts after implementation is finalized

    + Build and maintain strong, long-lasting customer relationships through regular check-ins and proactive outreach

    + Understand each client’s goals, business model, and usage of our services to ensure alignment and satisfaction

    + Monitor account health and usage to identify potential risks or opportunities via dashboards and check-ins

    + Resolve client issues with speed and professionalism, escalating when necessary

    + Partner cross-functionally with Sales, Implementation, and Support teams to ensure a seamless client experience

    + Deliver reporting, usage insights, or performance updates as needed to clients

    + Identify upsell opportunities or additional services that may benefit the client and coordinate with Sales as needed

    + Act as a voice of the customer internally to help improve processes, product offerings, and communication

    Qualifications:

    + Previous experience in a customer service or account management role, ideally in the workspace industry a big plus

    + Excellent communication and public speaking skills

    + Ability to deliver effective training via Zoom

    + Strong organizational and problem-solving skills

    + Experience with CRM software and office applications

    + Comfort working in a team-oriented environment

    + Bachelor’s degree preferred

     

    iPostal1 is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information, or any other category protected by law.