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Why Wells Fargo

**Are you looking for more? Find it here.** At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed.

We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place.

Living the Well Life (https://www.wellsfargojobs.com/en/well-life/) means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us!

About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist in Agency Services as a part of Commercial Banking Operations Division.

In this role, you will:

+ Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution

+ Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements

+ Coordinate all aspects of resolving open customer service issues; interact with internal and external customers

+ Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs

+ Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications

+ Serve as an escalation point in the resolution of client issues

+ Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes

+ Identify activities of the team to ensure conformity with established procedures

+ Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

+ May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives

+ Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

+ Provide consistent support of procedure updates, risk management, and process enhancements

Required Qualifications:

+ 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

+ Loan IQ (LIQ) Experience.

+ Exposure to and/or experience in Syndication/Participation, trades, and foreign loan originations.

+ Knowledge of loan documentation; construction loan budget monitoring experience; and title work experience.

+ Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.

+ Excellent verbal, written, and interpersonal communication skills.

+ Ability to effectively resolve problems and conflicts at the immediate and root-cause levels.

+ Ability to work effectively, as well as independently, in a team environment.

+ Ability to work in a fast-paced deadline driven environment.

+ Sound critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change.

+ Good business communications skills and be recognized as someone who delivers extraordinary and superior customer service.

+ Experience in procedure writing preferred.

Job Expectations:

+ Ability to work on site per Wells Fargo's standard operating model in the listed location (hybrid schedule).

+ This position is not eligible for Visa sponsorship.

+ Candidates must be willing to work additional hours as needed.

Posting Location:

+ 1525 W W T Harris Blvd, Charlotte, NC 28262

The Global Operations functions adhere to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to self-relocation within an agreed upon timeframe.

Posting End Date:

26 Jul 2025

_*Job posting may come down early due to volume of applicants._

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-472525