• Customer Service Representative

    Robert Half Office Team (Lombard, IL)


    Description

    We are looking for an experienced Customer Service Representative to join our team in Lombard, Illinois. In this long-term contract role, you will play a critical part in delivering exceptional service to our customers within the manufacturing industry. This position requires strong communication skills, attention to detail, and the ability to handle customer inquiries efficiently and professionally.

    Responsibilities:

    • Handle incoming calls promptly and courteously, maintaining professionalism in tone and communication.

    • Investigate and resolve customer questions or concerns related to community photo enforcement programs.

    • Document detailed and accurate call notes in the system on a daily basis.

    • Escalate complex issues to the Team Lead in a timely manner for resolution.

    • Assist customers with credit card transactions for violation payments, ensuring accuracy and security.

    • Regularly check and respond to work emails and other company communication channels.

    • Perform data entry tasks and maintain organized records.

    • Support the team by scheduling appointments and managing order entries.

    • Complete additional duties as assigned to support customer service operations.

     

    The salary range for this position is $18/hr to $18.50/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    Requirements • Proven experience in answering inbound calls and providing outstanding customer service.

     

    • Familiarity with call center operations and customer support processes.

    • Proficiency in data entry and email correspondence.

    • Ability to handle both inbound and outbound calls effectively.

    • Competence in using Microsoft Excel and Microsoft Word.

    • Experience with order entry and appointment scheduling.

    • Strong communication skills, including grammar and diction.

    • Ability to troubleshoot and resolve customer inquiries efficiently. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .