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Description We are looking for a motivated Customer Service Representative I to join our team in Houston, Texas. In this long-term contract position, you will play a pivotal role in engaging with customers, resolving inquiries, and supporting logistics operations. This role requires strong decision-making skills and the ability to provide exceptional service while handling complex billing and claims situations.

Responsibilities:

• Engage with customers to initiate interest in residential solar systems and address inquiries regarding solar products and services.

• Educate customers on the benefits of rooftop solar systems, battery storage, and related offerings.

• Qualify leads and guide clients through the initial steps of the solar sales process.

• Respond to and resolve billing inquiries, customer complaints, and service-related issues with professionalism.

• Conduct outbound follow-up calls to warm leads to enhance conversion rates.

• Schedule on-site or virtual consultations, site assessments, and installation appointments.

• Coordinate with field technicians, consultants, and project management teams to ensure smooth customer handoffs.

• Monitor scheduling queues and optimize appointments based on geographic routing and technician availability.

• Provide analytical support and guidance to internal teams within the Customer Service business unit.

• Assist in claims investigations and make decisions regarding service recovery within company guidelines. Requirements • Proven experience in customer service, billing inquiries, or public relations.

• Strong decision-making skills with the ability to resolve complex customer issues independently.

• Familiarity with scheduling and logistics coordination processes.

• Knowledge of solar systems, battery storage, or related products is a plus.

• Excellent communication skills, both verbal and written.

• Ability to analyze and optimize scheduling and operational workflows.

• Experience in claims investigation and risk management.

• Proficiency in using CRM systems and other customer service tools. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .