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Description

We are seeking a skilled Help Desk Analyst II to join our team on a contractual basis in San Diego, California. In this position, you will assist end-users by diagnosing and resolving technical problems across different systems and devices. The ideal applicant will have a strong technical foundation and excellent problem-solving abilities to enhance overall system efficiency.

Key Responsibilities:

+ Deliver technical support for hardware, software, and network-related concerns, ensuring timely issue resolution.

+ Identify and address problems across various platforms, including Android devices, Apple products, and Mac systems.

+ Administer and manage user accounts and access permissions via Active Directory.

+ Facilitate the setup and installation of hardware and software systems.

+ Provide network support by managing and troubleshooting Citrix and Cisco technologies.

+ Apply configuration management standards during system upgrades or changes.

+ Resolve technical issues involving computers, hardware, and peripheral devices.

+ Work collaboratively with the team to implement solutions that enhance system reliability and performance.

+ Create and maintain documentation of technical issues and successful resolutions to develop a thorough knowledge base.

+ Support end-users with training and guidance to improve their technical skills and understanding.

Requirements

+ Demonstrated background working in a help desk or technical support capacity.

+ In-depth understanding of Android development, Apple products, and Mac systems.

+ Experience in managing user accounts and permissions using Active Directory.

+ Practical knowledge of Cisco and Citrix technologies.

+ Skilled in identifying and resolving issues related to hardware and software.

+ Competent in handling system configurations and deployments efficiently.

+ Excellent communication and interpersonal abilities for assisting end-users.

+ Detail-focused with strong analytical and problem-solving skills.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .