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Description We are looking for an experienced Customer Service Representative to join our team in Wooster, Ohio. This Contract-to-permanent position offers an exciting opportunity to contribute to a dynamic manufacturing environment while delivering exceptional support to both customers and internal teams. The role is ideal for someone who thrives in fast-paced settings and enjoys coordinating schedules, managing accounts, and ensuring seamless communication.

Responsibilities:

• Coordinate daily schedules for a team of technicians, ensuring efficient dispatch and timely follow-ups.

• Conduct debrief sessions with technicians after service calls and accurately record relevant information in the system.

• Provide superior customer service by addressing inbound calls, resolving inquiries, and maintaining a high level of professionalism.

• Utilize computer-aided dispatch systems to manage job assignments and track progress effectively.

• Perform data entry tasks to ensure accurate documentation of customer accounts and service details.

• Collaborate with internal departments to support seamless operations and enhance customer satisfaction.

• Participate in a Saturday rotation schedule approximately once a month to support weekend operations.

• Adapt to evolving work schedules, transitioning from standard weekday hours to flexible arrangements after training.

• Familiarize yourself with the Successware system to streamline workflow and improve service delivery. Requirements • Proven experience in customer service, preferably within a call center or dispatch environment.

• Strong technical aptitude and ability to quickly learn new software systems.

• Proficiency in data entry and account management with attention to detail.

• Excellent communication and interpersonal skills for interacting with customers and team members.

• Ability to effectively manage schedules and prioritize tasks in a fast-paced setting.

• Familiarity with computer-aided dispatch systems is highly desirable.

• Willingness to work flexible hours, including occasional Saturdays, as part of a rotating schedule.

• Previous experience in the manufacturing industry is a plus but not required. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .