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Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role Summary

This role is Hybrid based out of Rayleigh, NC or Austin, TX.

Splunk's Collaboration Team is seeking a Senior Atlassian Developer that will be administering Jira, Confluence, Trello and complementary technologies. This requires you to be familiar with both Atlassian Data Center and Atlassian Enterprise Cloud. You will also diagnose and resolve application issues and develop scalable solutions. You will have an interest in learning to deploy and support a diverse variety of environments, including large, high availability networks. Strong customer service skills will be necessary for this position, as the Atlassian Engineer will interact with employees on a regular basis. You will assist with projects, application upgrades, maintenance activities, and on-call responsibilities.

What you'll get to do

+ Daily operational support of Splunk’s Atlassian hybrid on-premise and cloud environment

+ You will coordinate and implement software and configuration changes to improve the experience for Splunk’s global workforce

+ You will build new Jira projects, and author workflows based on user requirements

+ You will manage the Confluence environment and create spaces, pages, page templates as necessary

+ Ensure optimal configuration of Atlassian Enterprise Cloud for our employees

+ You will ensure system availability of all Atlassian tools based on defined SLAs

+ You will handle service ticket queue to ensure timely resolution for end user issues

+ Participate in 24x7 on-call rotation

Must-have Qualifications

+ 8+ years managing collaboration systems at scale

+ 5+ years of Jira and Confluence administration experience, supporting small to large enterprise environments both in Atlassian Data Center and Atlassian Cloud

+ Experience with REST APIs is a must

+ 2+ years of Atlassian Cloud experience

+ Experience administering Jira, Confluence and complementary technologies

+ Experience with integrations in a SaaS environment such as Salesforce, Slack, Zoom and Google Workspace

+ Experience with a scripting language such as Python

+ Strong verbal, written and social skills are a requirement

+ You will always seek the root cause and solve the problem once

+ You will automate tasks where appropriate to enable Splunk to scale

+ Ability to self-motivate, handle, and prioritize competing tasks

+ Attention to detail and accuracy

+ Ability to work after hours to support projects and maintenance activities

Nice-to-have Qualifications

We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.

+ Experience managing other productivity Saas Platforms such as Smartsheet and Lucidchart and Qualtrics

+ Atlassian certifications ACP-120, ACP-420 or ACP-620

+ Experience with Atlassian Connect or Atlassian Forge

Education:

A Bachelor’s degree is preferred preferably in Computer Science, Management Information Systems, or equivalent years of industry experience

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Base Pay Range: 138,800- 200,700 per year

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.