"Alerted.org

+ JOB DESCRIPTION DETAILS

+ Job Summary :

+ Communicate relevant information to administration suggestions for creating a caring, consumer driven environment. When needed, planning and implementing of volunteer component to support the advocate program. Interpret the role of Patient Advocate to patients, staff and community.

+ Education :

+ Position requires a bachelor's degree or 3-5 years equivalent combination of education and experience in related area. RN licensure preferred.

+ Registration/Certification/Licensure :

+ EMT certified preferred

+ Experience :

+ Position requires 3-5 years related experience. Customer/Patient PR experience preferred.

+ Other Requirements :

+ Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.

+ Superior listening skills

+ Ability to function in stressful, hostile situations

+ Advanced Customer Service skills with a patient focus

+ Ability to establish a maintain effective working relationships with all hospital team members

+ Ability to identify trends/root cause of problems

+ Problem solving skills and persistence

+ Familiarity with Joint Commission and State standards/regulations

+ Positive managerial experience for use with future employment of volunteer advocates

+ Computer documentation and report writing skills