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Deployed Hardware Analyst – Automatic Vehicle Location, Emerging Talent Intern

Job ID: 12401

Business Unit: MABSTOA

Regular/Temporary: Intern

Department: NYC Transit Authority

Date Posted: Jul 23, 2025

Description

Department: NYCT - Buses

Position Title: Deployed Hardware Analyst – AVL, Emerging Talent Intern

Hourly Rate: $21.00 (Graduate)

OVERVIEW OF DEPARTMENT:

The Fleet Technologies Group leads a portfolio of innovative projects focused on enhancing customer communications, fleet oversight, and depot operations. Working alongside us, our sister group—The Zero Emission Fleet Transformation (ZEFT)—is driving the ambitious transition to an all-electric bus fleet by 2040, ushering in a more sustainable future for transit.

RESPONSIBILITIES:

+ Fleet Monitoring – Use Device Management Systems (DMS) to track and snapshot the real-time status of the bus fleet.

+ Configuration Design – Contribute to the development of devices configuration profiles.

+ Configuration Testing – Perform validation tests on servers, devices, and settings.

+ Device Configuration Updates – Revise or apply settings for devices or sub-groups.

+ Hardware Troubleshooting – Diagnose and resolve edge-case issues for individual devices.

+ Vendor Coordination – Collaborate with field maintenance vendors to identify and resolve technical issues or clarify expected system behavior.

+ Team Communication – Liaise with the device monitoring team to align on diagnostics, updates, and performance metrics.

+ Documentation – Create or update documentation to capture procedures, workflows, and findings for operational reference.

PROJECTS:

As assigned and under professional guidance, the intern may contribute to the following sub-projects:

+ Device and image Troubleshooting & Repair – Diagnose and or repair hardware or software -level issues to identify root causes and assist in resolving device malfunctions.

+ Hardware Configuration Management – Manage configuration profiles and settings for both individual devices and subgroup clusters across the fleet.

+ Device Management Server (DMS) Operations – Maintain the DMS, which supports device registration, tracking, and remote configuration. Ensure it remains updated, secure, and technically sound.

REQUIRED QUALIFICATIONS:

+ Proficiency in Microsoft Office Suite is a must.

+ The candidate should possess organizational, analytical and communication skills.

+ The candidate should be able to work well under pressure and prioritize tasks effectively.

+ The candidate should have a keen eye for detail and be able to work independently while being an active team player.

+ Electronic Equipment Configuration – Experience setting up electronic devices, such as terminals, modems, GPS units, and display systems.

+ Data Communications – Hands-on knowledge of wired, wireless, or hybrid communication, serial and device communication protocols.

+ UNIX / LINUX Systems – Familiarity with at least one version for system-level operations

REQUIRED EDUCATION:

+ Matriculated in an undergraduate program in good standing with at least 2.5 GPA AND/OR matriculated in a graduate program in good standing with at least 2.8 GPA

+ Major(s) Preferred: Computer Engineering, Electrical Engineering, Computer Science, Software Engineering, or related. Graduate Students only.

All applicants must be authorized to work in the United States at the time of application. Students’ transcript must be submitted.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.