"Alerted.org

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) .

The Assistant Director, Cane Navigation will have oversight for a team of Cane Navigators for a school/college/unit. The Assistant Director will partner closely with Student Success leadership and school/college academic leadership and faculty to ensure alignment of support services provided to undergraduate students. Working collaboratively with student success, school/college, and campus partners, a holistic student-centered approach will be employed to support students in all aspects of their academic journey.

CORE JOB FUNCTIONS• Provide student success and advising services to support undergraduate student retention and graduation.• Supervise Cane Navigators who are responsible for advising students throughout their entire undergraduate career.• Serve as the primary contact for assigned students throughout their entire undergraduate career and assist them in mapping out their individual pathway to graduation.• Educate students on co-curricular and experiential learning opportunities (e.g., study abroad, research, etc.).• Identify barriers to students’ success, including academic, social, and personal, and support students through overcoming those obstacles by facilitating coordinated referrals to the appropriate campus resources when needed, and follow up with students and campus partner to gain understanding if the student needs additional support.• Employ best practices in student success and advising. Build relationships with undergraduate students and deliver consistently high-quality services.• Explain academic policies, procedures, and guidelines and help students navigate the school/college/department and university-level administrative processes.• Provide students with information related to services, resources, and programming that enhance the student experience.• Work with students to identify and achieve their academic, professional, and personal goals, by accurately guiding them in academic planning, including major, minor, and general education requirements.• Develop, monitor, and update degree plans and academic records and regularly track progress and student engagement to ensure a timely graduation.• Investigate and troubleshoot overrides, registration permissions, course substitutions, and prerequisite checks.• Monitor student academic progress and satisfaction.• Know and keep up to date on the academic bulletin, academic calendar, services, resources, and programs across the University.

• Partner with academic and non-academic units (e.g., Counseling Center, Veteran Resource Center, International Student and Scholar Services, Housing and Residential Life, Orientation and Commuter Student Involvement, etc.)• Collaborate with supervisor, student success partners, and the school/college leadership on student success programs, events, activities, and functions.• Use tools, analytical dashboards, and technology fully to manage student success and student communication, maintain accurate student records, and document student interactions in EAB Navigate.• Assess Cane Navigator use of student success technologies, tools, and dashboards.• Achieve established unit benchmarks, customer service standards, key performance indicators, and daily productivity metrics.• Participate in ongoing training and professional development programs.• Be trained as a career champion through the University’s Toppel Career Center.• Consistent with Family Educational Rights and Privacy Act (FERPA) guidelines, interacts with parents and families of students, faculty, social worker/case management to support students.• Adhere to University and unit-level policies and procedures and exercises sound judgment.• Assist the supervisor with compiling various reports that support student success.• Assigned to a specific cohort of students and make student assignments for Cane Navigators. Assess workloads and quality of service provided to the students and adjust, as necessary.• May be assigned an additional number of students to support, as needed.• Assist supervisor with creating strategies for enrollment campaigns and tracking outcomes.• Mentor, train, and supervise Cane Navigators. Monitor and evaluate performance.• Perform other duties as assigned.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Applicants are required to include a cover letter and resume with their application for full consideration.Hiring range: $70,000-$72,000

CORE QUALIFICATIONSEducation:Bachelor’s Degree in relevant field.Experience:Minimum of 3 years of experience in advising, counseling and/or customer service is preferred. Any relevant education, certifications and/or work experience may be considered.

Knowledge, Skills and Attitudes:• Candidate must have passion and dedication for providing students and their families with thorough, compassionate support, and the utmost care.Assistant Director, Cane Navigation• A keen ability to build relationships and connect with members across campus to ensure well-rounded support and solutions to students and their families.• Ability to communicate effectively in both oral and written form.• Demonstrate a positive attitude and strong interpersonal skills.• Demonstrate a strong ability to stay focused in a high pace work environment.• Demonstrate accuracy and attention to detail.• Ability to handle difficult and stressful situations with professional composure.• Ability to maintain effective interpersonal relationships.• Ability to understand and follow instructions.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

A11