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Care Coordinator (Health Home Plus) - NYC Health Homes

Job Details

Level

Experienced

Job Location

1020 Grand Concourse N. Professional Wing, Bronx, NY, 10451 - Bronx, NY

Position Type

Full Time

Education Level

High School Diploma or Educational Equiv

Salary Range

$28.00 - $30.00 Hourly

Travel Percentage

Up to 50%

Job Shift

Day

Job Category

Nonprofit - Social Services

Join Our Team as a Health Home Plus Care Coordinator with EAC Network!

Are you passionate about making a difference in the lives of individuals with severe mental illness and other complex needs? EAC Network, a leading not-for-profit agency dedicated to empowering and supporting over 62,888 people through 120 impactful programs across Long Island and NYC, is seeking a motivatedHealth Home Plus Care Coordinatorfor our New York City Health Home program.

+ Competitive Compensation: $28 to $30 per hour

+ Schedule: Monday-Friday 9AM-5PM (Hybrid Schedule)

+ Location: 1020 Grand Concourse North Professional Wing in the Bronx

Why This Role is Perfect for You:

The Health Home Plus Care Coordinator conducts outreach, assessment and service planning to coordinate care for participants with severe mental illness (SMI) who may also have substance use disorders and/or chronic medical conditions. Works closely with clients to implement goals identified during the intake, assessment, reassessment, and care plan process. Maintains contact with the client's extended family and support networks for coordination of care. Monitors client's progress in utilizing services to achieve better health care outcomes while containing costs. Field work (approximately 75% of your time) required to maintain required contacts per month.

What You’ll Do:

+ Maintain a caseload of regular Health Home clients and/or Health Home Plus clients.

+ Complete the required billable contacts per month for each client.

+ Conduct home visits and community work in the field including visiting hospitals and emergency rooms.

+ Gather information for and/or conduct outreach, intake, assessment, re-assessments and care plans.

+ Provide care management to a caseload through the coordination of medical, mental health and substance use services.

+ Implement activities to facilitate participant engagement.

+ Participate in case conferences with health home team including, Case Managers and treatment providers.

+ Ensure entitlements, insurance, and benefits are in place.

+ Develop service plans and resolve barriers to effective service utilization.

+ Responsible for assisting Health Home team members in implementing individualized care plans.

+ Monitor client's progress in utilizing services (appointments, treatment, medication, etc.) through telephonic and direct contact.

+ Check that clients receive test results and track that clients follow up with medical directions.

+ Escort clients to/from appointments through public transportation when needed.

+ Collaborate on care issues with internal clinicians and the participant's assigned Health Home medical provider.

+ Document service information in databases and use electronic systems to track participant activities.

+ Assist in crisis intervention and provide or refer to crisis services.

+ Ensure that clients follow up with aftercare discharge (i.e. fill prescriptions, make appointments).

+ Perform all other relevant duties as determined by Supervision and EAC NETWORK Administration.

What We’re Looking For:

+ Master’s Degree in social work or related field plus one year of experience or Bachelor’s Degree in social work or related field plus two years of experience. CASAC or High School Diploma or educational equivalent and significant combination of education and experience in criminal justice or working with substance using and/or mentally ill population considered.

+ Experience providing medical, mental health or substance use focused care coordination services to individuals with Serious Mental Illness, developmental disabilities, substance use disorders, or linking those individuals to services required. Experience in criminal justice preferred.

+ Knowledge of health care environments, clinical terminology and health information systems strongly preferred.

+ Excellent organizational and time management skills, interpersonal skills, verbal and written communication skills required.

+ Must be able to travel either with automobile or public transportation throughout NYC.

+ Must be proficient in computer applications or other automated systems such as spreadsheets, Microsoft Office applications, calendar, email and/or database software necessary to perform work assignments.

Why Join Us?

+ Impactful Work: Make a significant impact on the lives of individuals battling addiction, mental health and chronic medical conditions.

+ Supportive Environment: Work within a compassionate and dedicated team.

+ Professional Growth: Benefit from industry-leading training and ongoing development opportunities.

+ Comprehensive Benefits: Enjoy medical, dental, and vision insurance, a 401K with a 3% match, 30 days of paid time off in your first year, 14 days off for US holidays, short-term and long-term disability, flexible spending accounts, and wellness benefits.

If you're ready to make a significant impact in the field of mental health and are eager to join a team committed to excellence and compassion, we want to hear from you! Apply today to become a crucial part of EAC Network’s mission and make a real difference in our community.