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Position Title:

Business Data Systems Administrator I

Job Description:

As a Business Data Systems Administrator, you will report directly to the 911 Communications Director.

About the Position:

This position will play a key role in maintaining and supporting essential business software and computer systems. In this role, you’ll work under close supervision, providing valuable technical assistance to end users, project teams, and senior leadership. From coordinating software installations and system updates to managing hardware and mobile devices, you'll gain hands-on experience with a wide range of technologies. This is a great opportunity for individuals with foundational knowledge looking to grow their skills while contributing to the smooth operation of our critical business platforms.

The ideal candidate will have a Bachelor’s degree in Computer Science, Information Technology, Business (or Public) Administration, Mathematics, Statistics, Economics, Engineering, or a similar field plus zero to two years of experience. Education and related work experience may be substituted one for the other on a year-for-year basis.

About the Team:

The 911 Communications Team is a collaborative, exciting place to work. There is an Executive Director, five Assistant Directors, nine Operations Supervisors, and 84 Public Safety Dispatchers.

Work Schedule:

This position may require non-traditional hours as needed to cover a 24-hour-per-day operation, which may include on-call hours.

Position Salary Range:

$60,941 to $83,111 annually based on qualifications and experience.

This position is eligible for full city benefits, including:

+ Health Insurance (95% of premium paid by city)

+ Dental, Vision and Life Insurance

+ Paid vacation and personal leave

+ Six weeks of paid parental leave from day 1 of employment

+ Retirement contributions toward a pension plan and/or 401(k)

+ A robust Employee Assistance Plan (EAP)

+ Up to $4,000 tuition reimbursement annually

+ Discounted supplemental benefits like pet insurance and legal services

Learn more about our benefits here: https://www.slc.gov/hr/benefits-and-wellness/

IMPORTANT: Early application submittal is encouraged. This position will remain open until filled and may close at any time without notice.

Key Responsibilities:

+ Monitors, administers and supports essential business software and computer systems Ensures functionality, reliability and ongoing improvement of those systems. Works with Information Management Services (IMS) in advising, servicing and identifying needs of the staff.

+ Reviews business requirements and develops functional specifications to ensure that technology solutions support business objectives.

+ Aggregates and performs statistical analysis on business data based on requests from project teams or senior leadership for use in decision making and organizational efficiency improvement initiatives.

+ Integrates data from multiple data sources or functional areas, ensures data accuracy and integrity, and updates data as needed.

+ Writes queries or reports to provide data for various analytical projects.

+ Interprets data to identify business trends, conduct root cause analysis of business problems, or suggest areas for process improvement.

+ Assures all business data and systems are secure and adhere to established security standards and policies.

+ Configures and supports software and hardware.

+ Manages and serves as the department or division administrator for business systems, including related applications and software.

+ Implements and maintains tools for monitoring and eliminating systems downtime.

+ Troubleshoots and resolves issues that arise, implements solutions for problem areas, and performs upgrades.

+ Manages and serves as a department/division administrator for work group systems. Including Asset and Inventory Management, Service Requests, GIS, etc.

+ Develops detailed specifications and selects hardware for new solutions based on current and future business needs.

+ Provides consulting and training to personnel in the business units; and liaises with internal and external parties.

+ Serves as a liaison between development teams and the internal/external customer or end users.

+ Communicates requirements to development teams through specifications, statements of work, project plans, or other forms of documentation.

+ Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance.

+ Develops user documentation or training materials, as needed.

Minimum Qualifications:

+ Bachelor’s degree in Computer Science, Information Technology, Business (or Public) Administration, Mathematics, Statistics, Economics, Engineering, or a similar field plus zero to two years of experience. Education and related work experience may be substituted one for the other on a year-for-year basis.

+ Ability to build collaborative relationships, work as part of a team and effectively across different levels of management and various functional areas.

+ Ability to manage projects and multiple competing priorities simultaneously while meeting tight deadlines.

+ Demonstrated analytical and problem-solving skills.

+ Detail oriented with strong organizational skills.

+ Computer skills and working knowledge of Microsoft Office suite, particularly Excel, PowerPoint, and Word.

+ Ability to communicate highly technical ideas in clear, concise terminology that is understandable to department leaders and end users.

+ Ability to be a resource in solving technical problems and initiating changes to processes and procedures to meet ongoing user needs.

Desired Qualification:

+ Experience using Salesforce Service Cloud, ServiceNow, Workday, Laserfiche, Accela, Cartegraph, etc.

Career Ladder:

Upon demonstrated ability to meet minimum job requirements and overall successful job performance, incumbent may be promoted to Business Data Systems Administrator II. Promotion shall be based on availability of funds, and concurrence of the Department Director.

Working Conditions:

+ Light physical effort. Intermittent sitting, standing & walking. Comfortable working conditions.

+ Regular exposure to stressful situations as a result of human behavior and the demands of the position.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Offers of employment are contingent on successful completion of a criminal background check in accordance with City policy and applicable law. Criminal offenses will be reviewed on a case-by-case basis and do not automatically disqualify a candidate from City employment.

Position Type:

Full-time

Department:

911

Full Time/Part Time:

Full time

Scheduled Hours:

40

Salt Lake City is a place where your skills and dedication directly contribute to the community. With a team serving over 200,000 residents, we take pride in delivering meaningful work—from maintaining infrastructure to shaping public programs—with integrity and professionalism.

We value experience, accountability, and results. Our organization recognizes talent and rewards contribution, offering employees opportunities to grow, lead, and make a lasting difference.

If you're driven by public service and want to help shape the future of our city, we’d love to work with you.

Salt Lake City offers a competitive and well-rounded benefits package designed to support your health, financial future, and professional growth. To learn more, visit our Benefits & Wellness (https://www.slc.gov/hr/benefits-and-wellness/) site.

Health & Wellness

+ 95% City-paid medical insurance

+ Dental, vision, life insurance

+ HSA (with $1,000–$2,000 City contribution)

+ Wellness clinic for employees & families

+ Robust Employee Assistance Program (EAP)

Financial Perks

+ Tuition reimbursement (up to $4,000/year)

+ Retirement contributions (pension and/or 401(k))

+ Discounted pet insurance, legal services, and more

Thinking about applying or weighing another offer?

Use our Total Compensation Calculator (https://tools.slc.gov/totalcompensation/) to see the true value of your job offer—including salary, benefits, retirement, and more.

We know time away from work is essential for rest, personal needs, and family life. Salt Lake City offers generous paid leave to help you recharge and stay balanced. To learn more, visit our Benefits & Wellness (https://www.slc.gov/hr/benefits-and-wellness/paid-leave/) site.

+ 12 vacation days to start

+ 12 paid holidays + 1 personal holiday

+ Up to 80 hours personal leave annually

+ 6 - 12 weeks of paid parental leave

+ Bonus leave credit for eligible rehires & public sector transfers

Our Recruitment Team is ready to assist you throughout the entire hiring process—from questions about job openings to application support. Reach the Recruitment Team at 801-535-6699Or email: [email protected]

The City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900.

Salt Lake City is proud to be a partner of the Utah Patriot Program, providing employment opportunities for Veterans, Military and spouses. We are also a proud National Service Partner.