• Technology & Systems Manager

    Aston Carter (Boston, MA)


    Job Title: Technology & Systems Specialist

     

    Our client, a growing brand in the retail/service space, is seeking a Technology & Systems Specialist to take ownership of their technology platforms and digital tools. This is a hands-on role where you’ll support day-to-day operations, optimize systems, and ensure a seamless tech experience across multiple locations.

    About the Role:

    This position is ideal for someone who is tech-savvy, resourceful, and eager to learn new platforms. You don’t need to be an IT expert, but you should be comfortable navigating multiple systems, training others, and solving everyday tech challenges in a fast-paced environment.

    Key Responsibilities:

    System Administration & Support

     

    + Administer platforms including POS & booking software, Freshdesk, Vonage, Microsoft 365, ScreenCloud, Sonos, and MS Teams.

    + Manage hardware assets: iPads, TVs, sound systems, laptops, and more.

    + Configure systems, manage user access, and oversee integrations.

    + Act as the first line of support for system issues across locations.

    + Collaborate with vendors and internal teams to resolve technical issues.

     

    Security & Compliance

     

    + Maintain and update IT and cybersecurity policies.

    + Lead training programs on digital security best practices.

     

    Optimization & Efficiency

     

    + Identify opportunities for workflow improvements and system enhancements.

    + Maintain SOPs and ensure platform settings align with operational needs.

     

    Training & Onboarding

     

    + Train HQ and field staff on software usage and best practices.

    + Develop training materials and support new location launches.

     

    Reporting & Data Integrity

     

    + Ensure data accuracy across platforms.

    + Collaborate with finance, marketing, and operations to support reporting needs.

     

    Project Support

     

    + Assist with system rollouts, integrations, and upgrades.

    + Ensure systems scale effectively with business growth.

    Qualifications:

    + 3+ years of experience managing technology platforms in a retail or service environment.

    + Technical expertise with business applications (CRM, ERP).

    + Prior experience with SaaS platforms.

    + Strong communication skills with both technical and non-technical stakeholders.

    + Ability to manage multiple priorities and work cross-functionally.

    + Must be able to work onsite in Boston at least 3 days per week.

    Pay and Benefits

    The pay range for this position is $40.00 - $55.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Boston,MA.

     

    Application Deadline

     

    This position is anticipated to close on Jul 31, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.