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Office Support Specialist 2

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Office Support Specialist 2

Salary

$52,414.00 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

25267E

Department

Water Services

Opening Date

07/23/2025

Closing Date

7/30/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

Position Description

The Office Support Specialist 2 oversees, coordinates, and participates in administrative, clerical and record-keeping activities within Metro Water Services (MWS). There are currently multiple vacancies within the department. The primary functions of the position will be data entry and report preparation utilizing various software programs. Other duties may include payroll, sorting mail, processing purchase requisitions, and similar administrative activities.

Employees at Metro Water Services (MWS) work around the clock to supply, treat, manage, and protect our water resources in a sustainable manner for the benefit of all who live, work, and play in our community. Our dedicated, diverse workforce provides high quality drinking water and the best in wastewater treatment, storm water management, and waste collection services for our customers in the Nashville-Davidson County area. Our employees work together to service more than 210,000 water and 216,000 sewer accounts along with over 150,000 curbside waste collection customers. We are looking for highly engaged individuals to join our team.

Typical Duties

+ Utilizes multiple computer systems, including PeopleSoft, Microsoft Office Suite, and Hansen.

+ Provides clerical support, including filing, answering phones, and responding to inquiries and service requests.

+ Scans and indexes documents into the electronic filing system.

+ Performs quality assurance and quality control (QA/QC) for data entry related to work orders and service requests across various software platforms.

+ Processes service requests such as flow tests and new infrastructure acceptance.

+ Coordinates with multiple departments and responds to email inquiries in a timely manner.

+ Generates and distributes weekly and monthly reports.

+ Serves as a backup for payroll processing, work order costing, and other data entry tasks.

+ May process purchase requisitions and invoices for contracted work.

+ May sort and distribute incoming and outgoing mail.

+ Provides other clerical and administrative duties as required.

Minimum Qualifications

High School Diploma or equivalent and five (5) years of increasingly responsible clerical/administrative experience.

*Additional education may be considered in lieu of experience on a 1:1 ratio"

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

+ Experience working with Peoplesoft or Hansen

+ Proficient in Microsoft Office Suite

+ Previous payroll experience

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

01

What is the highest level of education you have completed?

+ No diploma

+ High School Diploma or equivalent

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree

02

How many years of increasingly responsible clerical/administrative experience do you have?

+ No experience

+ One year

+ Two years

+ Three years

+ Four years

+ Five or more years

03

Briefly describe your increasingly responsible clerical/administrative experience. If no experience, answer "n/a".

04

Briefly describe your experience using applications such as PeopleSoft or Hansen. If no experience, answer "n/a".

05

Do you have prior payroll processing experience?

+ Yes

+ No

Required Question

Employer

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

http://www.nashville.gov/Human-Resources/Employment-Opportunities.aspx

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