• Animal Care and Control Office Assistant

    Metro Nashville Government (Nashville, TN)


    Animal Care and Control Office Assistant

     

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    Animal Care and Control Office Assistant

     

    Salary

     

    $48,064.00 Annually

     

    Location

     

    Nashville, TN

     

    Job Type

     

    Full Time Health Civil Service

     

    Job Number

    HEA07911

    Department

     

    Health

     

    Division

     

    Animal Control

     

    Opening Date

     

    07/23/2025

     

    Closing Date

     

    8/6/2025 11:59 PM Central

     

    + Description

    + Benefits

    + Questions

    Position Description

    Do you have enough self-confidence to be the first face a pet owner sees in our facility? If you do, you will be comfortable working with dogs and cats and communicating with their owners. The ability to deal with a diverse population is a must. From answering calls, managing inquiries, to talking with citizens regarding everything about lost and found, injured and healthy, dogs, cats and other critters, our Office Assistant is a naturally fast-paced individual who effectively multitasks and communicates with a high degree of professionalism and has a strong work ethic.

    Typical Duties

    + Greet, communicate effectively with, and actively assist patrons.

    + Receive and respond to a variety of emergency and non-emergency, animal related calls for service, information, and complaints.

    + Screen and respond to inquiries and complaints, provide information on policies and procedures, and transfer to other staff, as appropriate.

    + Operate a multi-line telephone console and process and enter complaint information into a computer-aided animal control dispatch system; determine the level of priority and assign calls for service to Animal Control Officers and other staff.

    + Perform administrative support work such as word processing, creating spreadsheets, data entry/retrieval, and functions that may require interpretation, judgment and determining appropriate processes to be used.

    + Reviews forms, data, and other documents and information to ensure accuracy and conformance to established procedures and/or policies.

    + Maintains shelter activity calendar for the use of conference rooms and scheduled functions.

    + Collect, process, and record financial information and transactions for fees collected.

    + Handle animals during intake, including but not limited to transporting animals from confinement space to alternate confinement space and providing vaccinations.

    + Promote a caring attitude toward all animals and treat animals humanely and with compassion, regardless of circumstances, including those that are sick, injured, feral, or aggressive.

    + Demonstrates MPHD’s core values of Professionalism, Respect, Integrity, Dedication, and Equality (P.R.I.D.E.) when interacting with the public and employees of the Metropolitan Government.

    + Support and participate in departmental response to disaster and emergency events.

    Minimum Qualifications

    + High school diploma required.

    + Requires 2 years of related administrative support experience or an equivalent combination of education and experience.

     

    Candidates with accreditations earned in a foreign institute are encouraged to apply, however at the present time MPHD is not sponsoring individuals through any of the US Government’s employment-based immigration programs.

     

    Vaccinations

     

    Must receive pre-exposure rabies vaccinations.

    Working Environment/Physical Demands:

    Medium to heavy work that involves walking, standing, bending, stooping, lifting, and exerting up to 50 pounds of force on a regular and reoccurring basis, including restraint of animals of varying size, age, and physical condition.

     

    Must use protective clothing or gear.

     

    May risk exposure to toxic and caustic chemicals, and animals/wildlife, including exposure to animal bites, scratches, and diseases such as Rabies, Ringworm, Lyme disease and Zoonosis.

    Full-time, Civil Service positions -

    10 Vacation Days per year (increasing after 5 years of service)

    1 Sick Day per month

    12 Paid Holidays per year

    Public Safety - Sworn and Civilian positions -

    20 vacation days per year

    3 Personal days per year

    1 Sick Day per month

    12 paid holidays per year

     

    Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

     

    Full-time, Non Civil Service positions - contact hiring department for benefits information

     

    Seasonal/Temporary positions - no benefits offered.

     

    01

     

    Do you have a High School Diploma or Equivalent ?

     

    + Yes

    + No

     

    02

     

    Do you have two (2) years of increasingly responsible clerical/administrative experience ?

     

    + Yes

    + No

     

    03

     

    I understand that all related work history/experience, education, certifications and/or licenses must be reflected on my application for this position. I further understand that an incomplete or misleading application may result in disqualification.

    + Yes

    Required Question

    Employer

     

    Metropolitan Government of Nashville & Davidson County

     

    Address

     

    Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

     

    Phone

     

    (615) 862-6640

     

    Website

     

    http://www.nashville.gov/Human-Resources/Employment-Opportunities.aspx

     

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