"Alerted.org

Job Description

Technical Writer/Documentation Coordinator

Focus: Technical Writing, Document Control, UX Design, Project Management

Position Summary:

The Training & Documentation Coordinator supports the Learning & Development team by creating, maintaining, and managing critical documentation related to policies, procedures, and training materials. This role is responsible for document control, revisions, formatting, and ensuring end-user documentation is clear, engaging, and user-friendly. They will collaborate with cross-functional teams and subject matter experts to gather complex information and present it in accessible, user-centric formats. This role requires a strong understanding of technical writing principles, document lifecycle management, and a foundational grasp of user experience design.

Core Responsibilities:

+ Create, maintain, and update high-quality technical documentation, including standard operating procedures (SOPs), emergency action plans, training manuals, incident response guides, internal policies, risk assessments, and online help content.

+ Manage and maintain project documentation for the Learning & Development team, including charters, status reports, risk logs, change requests, and lessons learned, ensuring accuracy and accessibility.

+ Translate complex technical, security, and process-oriented information into clear, concise, and engaging content for diverse audiences and various stakeholders.

+ Edit and proofread reports, presentations, and other written materials for accuracy, grammar, punctuation, style, and professional standards, ensuring brand voice consistency.

+ Implement and manage robust document control processes, including version control, archiving, distribution, and access permissions, ensuring compliance with organizational standards.

+ Apply user experience (UX) principles and best practices to the design and development of training content, job aids, guides, and other documentation to enhance usability and comprehension.

+ Proactively collaborate with cross-functional teams and subject matter experts (SMEs) to identify documentation needs, gather accurate information, and validate content for technical accuracy.

+ Support the visual design and layout of documents and training materials, utilizing graphic design tools to create compelling and easy-to-understand visuals.

+ Assist with digital content publishing, including uploading, organizing, and maintaining content on various platforms such as intranets, learning management systems (LMS), and content management systems (CMS).

+ Conduct user testing and gather feedback to continuously improve the clarity, accuracy, and effectiveness of documentation and training materials.

Qualifications:

+ Bachelor's degree in Technical Communication, English, Journalism, Instructional Design, or a related field, or equivalent practical experience.

+ Proven experience (3 years) as a Technical Writer, Documentation Specialist, Training Coordinator, or similar role, with a strong portfolio of relevant documentation.

+ Expert proficiency in Google Workspace (Docs, Sheets, Slides) and Microsoft Office Suite (Word, Excel, PowerPoint).

+ Familiarity with document management systems (DMS) or content management systems (CMS) (e.g., SharePoint, Confluence, Zendesk Guide).

+ Basic understanding of UX design principles and tools (e.g., Figma, Sketch) for creating wireframes or mockups of content layouts.

+ Exceptional written and verbal communication skills, with a keen eye for detail and accuracy.

+ Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced, dynamic environment.

+ Strong interpersonal skills, with the ability to effectively collaborate with diverse teams and subject matter experts.

+ Experience with instructional design principles and adult learning methodologies is a plus.

+ Familiarity with industry-standard style guides (e.g., Chicago Manual of Style, AP Stylebook) is desirable.

Requirements