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At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork, and engagement in our workplace. Consider an exciting opportunity as part of our retail banking team.

Head Teller – Westvale

Our Head Teller provides oversight to the daily Teller functions, ensuring that all branch operations are effective and compliance requirements are met. They lead the branch Teller staff in maintaining operational effectiveness. Our retail banking positions have a passion for providing an excellent customer experience, each and every time.

For over 100 years Solvay Bank has been dedicated to our customers and our community. Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage, and more.

Internal applications must be received by 08/06/2025

Solvay Bank is an EOE/AA/Disability/Veteran

https://dol.ny.gov/system/files/documents/2023/06/p690-your-rights-as-an-employee-to-express-breast-milk-at-work-.pdf

https://dol.ny.gov/system/files/documents/2022/02/ls740\_1.pdf

Position Title: Reports To:

Head Teller Assistant Branch Manager

Branch Manager

Position summary:

To provide experienced support on the teller line as well as the ability to handle specialized teller work of an advanced nature and ensure that established procedures are observed.

Job Responsibilities:

+ Supervises and coordinates activities of workers engaged in receiving and paying out money.

+ Assigns duties and work schedules to workers to ensure efficient functioning of the department.

+ Approves checks for payment.

+ Examines teller reports of daily transactions for accuracy.

+ Consolidates and balances daily transactions.

+ Verifies that all tellers balance and performs appropriate follow through to locate any differences

+ Oversees the daily branch balancing to include scanning

+ Completes monthly audits in accordance with policy and procedure

+ Ensures supply of money for financial institutions needs based on legal requirements and business demand.

+ Monitors and reviews financial institutions security procedures and controls access to vault.

+ Counts and records currency and coin in vault.

+ Removes deposits from and counts and balances cash in automated teller machines and night depository.

+ Maintains proper cash level in drawers, keeps cash secure, and maintains a high level of security for the bank.

+ Issues written and oral instructions.

+ Trains, coaches, and mentors employees in banking procedures.

+ Acts as a leader in referring customers products and services offered throughout all departments of Solvay Bank

+ Delivers excellence in customer service, guidance and respect to all Solvay Bank customers and co- workers in accordance with the Solvay Bank Client Service Standards.

+ Thoroughly understands, embraces and exhibits Solvay Bank Values and serves as an example to others in actions and words.

+ Performs other tasks requested by supervisor/manager as they relate to the bank and its functions.

+ Adheres to established policies and procedures.

+ Adheres to Information Security policies and related regulatory policies, procedures and standards designed to protect customer and Bank-owned information

+ Supervises and coordinates activities of workers engaged in receiving and paying out money.

+ Assigns duties and work schedules to workers to ensure efficient functioning of the department.

+ Approves checks for payment.

+ Examines teller reports of daily transactions for accuracy.

+ Consolidates and balances daily transactions.

+ Ensures supply of money for financial institutions needs based on legal requirements and business demand.

+ Monitors and reviews financial institutions security procedures and controls access to vault.

+ Counts and records currency and coin in vault.

+ Issues written and oral instructions.

+ Trains, coaches, and mentors employees in banking procedures.

+ Performs other tasks requested by supervisor/manager as they relate to the bank and its functions.

+ Adheres to established policies and procedures.

+ Delivers excellence in customer service, guidance and respect to all Solvay Bank customers and co- workers in accordance with the Solvay Bank Client Service Standards.

+ Thoroughly understands, embraces and exhibits Solvay Bank Values and serves as an example to others in actions and words.

+ Receives checks and cash for deposit, verifies amount and examines checks for endorsements.

+ Cashes checks and pays out money after verification of signatures and customer balances.

+ Processes negotiable instruments following all policies and procedures

+ Enters customer transactions into computer to record transactions, and issues computer generated receipts.

+ Place holds on accounts in accordance with bank and regulatory policy.

+ Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.

+ Recognizes client needs for products and services and makes appropriate recommendations or referrals to co-workers.

+ Removes deposits from and counts and balances cash in automated teller machines and night depository.

+ Maintains proper cash level in drawers, keeps cash secure, and maintains a high level of security for the bank.

+ Accepts stop payment requests and address changes, distributing to the proper personnel for processing.

+ Responds to customer inquiries as appropriate.

+ Verifies that all tellers balance and performs appropriate follow through to locate any differences

+ Oversees the daily branch balancing to include scanning

+ Completes monthly audits in accordance with policy and procedure

+ Performs other tasks requested by supervisor/manager as they relate to the bank and its functions.

+ Adheres to established policies and procedures.

+ Ensures all operations of the teller line are in good working order

+ Acts as a leader in referring customers products and services offered throughout all departments of Solvay Bank

+ Adheres to Information Security policies and related regulatory policies, procedures and standards designed to protect customer and Bank-owned information.

Qualifications:

+ Exceptional customer service standards

+ Ability to deal effectively and tactfully with all types of customers

+ Strong interpersonal skills

+ Excellent math aptitude

+ Outgoing and friendly demeanor

Experience and Education:

+ Moderate to advanced math aptitude

+ Minimum of 3-5 years prior bank teller experience.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is moderate.