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Customer Success Manager

TLDR:

If you are a relationship builder who thrives in ambiguity, thinks like a strategist, communicates like a pro, and owns outcomes like an operator, we want you.

We are not here to just improve maintenance. We are here to transform it. Our platform is already loved by many, but we are building for the long game: retention, revenue, and raving fans. That is where you come in.

We are looking for a Customer Success Manager who drives long-term value after the onboarding handoff. Someone who listens closely, thinks critically, expands customer impact, and owns the upsell from start to finish.

What You Will Do

You will own the customer relationship starting in week four post-sale. You will partner with onboarding managers to transition accounts smoothly, then lead everything from adoption to expansion to renewal.

This role is equal parts strategic consultant, trusted advisor, and revenue driver.

In this role, you will:

+ Take the handoff at week 4 and guide customers through the rest of their lifecycle

+ Build deep partnerships and become the go-to person for maximizing software value

+ Expand usage by introducing new features and workflows based on customer needs

+ Own and close upsells by identifying needs, presenting solutions, and closing deals

+ Navigate challenges with calm, clarity, and a solution-focused mindset

+ Close the loop by sharing customer feedback with product, onboarding, and support

+ Stay accountable for retention, expansion, and overall account health

What Makes You Great

You do not wait for the playbook. You read the room, find the signal, and drive the right outcomes. You combine EQ, IQ, and influence to build trust and move the needle.

+ You have 4 plus years in Customer Success, Account Management, or consulting in SaaS or tech

+ You are a strong communicator who can handle high-stakes conversations with confidence

+ You are obsessed with delivering value and know how to turn insights into outcomes

+ You have sales acumen and can own a commercial conversation from discovery to close

+ You can map customer pain points to solutions and turn feedback into forward motion

+ You thrive in a performance culture that balances results with human connection

Why You Will Love It Here

+ You will own outcomes, not tasks. You are the quarterback post onboarding

+ You will drive revenue directly, not just influence it

+ You will work with smart, driven people who care about doing the right thing

+ You will grow fast in a company that is scaling rapidly

Trust in the Workplace: Our performance culture is built on a foundation of trust. The effort we put into fostering trust at Property Meld allows us to better support Melders in achieving their goals. A major source of development at Property Meld is the organic conversations that happen across both departments and levels.

Compensation and Perks

+ On Target Earnings: 75,000 to 107,000 base plus bonus

+ Medical, dental, vision: Wellmark BCBS and Beam

+ Life insurance: 25,000 portable policy fully covered

+ Time off:

+ 3 weeks PTO, frontloaded

+ 1 week Meld Cares PTO for volunteering

+ Customer visits: Quarterly opportunities to shadow or travel to customers

+ Home base: Rapid City SD, surrounded by national parks and a tight-knit team

Our Commitment

We believe diverse perspectives build better outcomes. If you are passionate about this role and our mission, we want to hear from you even if you do not check every box.

Are You Ready For the Challenge? Join us on our mission to redefine property maintenance operations!!