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Title of Position: AVP, HRBPs

FLSA Status: Exempt

Department: People & Culture (PC)

Reports to: EVP, Chief People & Culture Officer

Positions reporting to this position: Human Resources Business Partners (HRBP)

Salary:$145k - $160k

Purpose of the Opportunity

Win is a leader and the largest provider of shelter, supportive housing, and groundbreaking programs in New York City—and the country—for families with children who are experiencing housing insecurity. Our innovative Way to Win model is a multifaceted approach to addressing the barriers to stable housing by providing essential services such as childcare, employment support, legal aid, high-impact youth programs, and housing assistance. Win seeks committed individuals who are strongly aligned with our mission to end housing instability, providing families with innovative support services to secure permanent housing.

Win’s People & Culture team recognizes that investing in our workforce is vital to our mission of ending the homelessness crisis and achieving excellence in our daily impact. We strive to attract and retain exceptional talent through comprehensive pathways to professional growth and career advancement.

The AVP of People & Culture is responsible for leading a team of HRBPs in providing advice and expertise to program leadership on performance management, disciplinary matters, investigations, learning and development, compliance, and other PC matters. The AVP will partner with the department’s leadership team to analyze PC challenges and provide solutions that will impact a positive work environment. They will also work to foster an environment of collaboration, direct and open communication and position themselves as a trusted leader and advisor who is committed to supporting the growth and development of the organization and its employees. The AVP will leverage internal and external data, trends, analytics, and insights to assess talent gaps, forecast resource needs, prioritize opportunities for improvement to increase employee retention and positively impact Net Promoter Score.

Key Accountabilities:

Strategic Planning

+ Partner with divisional leaders and stakeholders to strategize effective proactive employee solutions.

+ Help to architect, develop and implement culturally appropriate, fair, and inclusive employee relations policies, procedures and guidelines.

+ Determine when to escalate cases to the relevant executive team member.

+ Lead the planning and execution of all performance management, performance improvement plans, corrective actions and terminations.

+ Manage feedback sessions with staff in the form of stay interviews and program site visits to gain an understanding of the nuances that impact the employee experience and recommend solutions.

+ Facilitate Listening Tours between Leadership and sites and oversee the tracking and execution of any follow up required.

+ Assist with ER/LR reporting by analyzing data, identifying trends, working with the Engagement & Retention and Talent Acquisition that lead to positive outcomes.

+ Ensure consistent execution of performance management matters by monitoring and reviewing formal documentation requirements and strategies for responding to employee inquiries.

Compliance & Partnerships

+ Ensure organization’s policies are followed in accordance with State & Federal laws.

+ Liaise with internal stakeholders to ensure that corrective actions take place as necessary, and that all documentation is properly archived.

+ Partner with Background Investigation to assess staff who have been identified by the Office of Child Protective Services with positive findings and recommend any necessary corrective actions.

+ Partner with the Director of Talent Acquisition to help inform and ensure that any new compliance requirements are incorporated into the recruitment and new hire process.

+ Review all positive DCJS findings to ensure appropriate application of the Fair Chance Act.

+ Partner and coordinate with General Counsel when necessary to m anage employment related litigation and preparation of Win’s Employee Handbook.

+ Respond to inquiries made by general counsel related to requests made by the US Equal Employment Opportunity Commission and other federal and state agencies with respect to employment charges and claims

+ Partner with COE heads to gain a thorough knowledge of their functional areas to ensure the HRBPs are providing adequate support and education in the respective accountability areas.

+ Lead and support departmental projects as needed.

Employee & Labor Relations

+ Partner closely with program leadership on business/functional areas regarding employee matters, including issues such as policy violations, performance issues, accommodations, job eliminations, etc.

+ Review and approve all suspensions, Last Chance Agreements and termination requests before submitting to CHRO for final approval.

+ Provide guidance to managers on policies, procedures, and communications.

+ Facilitate collaborative sessions among HRBPs and Union Representatives leading to positive outcomes.

+ Support the adherence to Collective Bargaining Agreements.

Investigations & Reporting

+ Conduct, manage and/or direct fact-finding workplace investigations concerning potential violations of law, organizational policy, non-compliance with federal and state law, internal unethical behavior, and misconduct.

+ Work collaboratively with General Counsel to monitor and investigate reports of employee misconduct, harassment, retaliation and other claims.

+ Provide advice and counsel to managers as investigations progress, including recommended solutions/outcomes.

+ Preparation of annual grievance reporting.

Essential Functions:

+ Must be able to ascend/descend stairs in the shelter sites visited.

+ Must be able to sit for long periods of time at the computer.

+ Must be able to travel to Win sites within our footprint.

+ Must be able to attend Win sponsored events as necessary.

Qualifications:

+ Commitment to Win’s vision, mission and values.

+ Bachelor’s degree required with at least 8 years in Human Resources/Employee Relations or related field.

+ Demonstrated experience leading a wide variety of employee investigations.

+ Experience interpreting Collective Bargaining Agreements.

+ Proficiency in understanding of labor and employment and HR related laws and regulations, including Title VII, ADA, FMLA, ADEA, FLSA.

+ Demonstrated experience leading and influencing at all levels within the organization, keeping leaders informed of any decisions made.

+ Excel in strategic decision making, problem solving, critical thinking and emotional intelligence.

+ Ability to handle highly sensitive and confidential matters with compassion while exhibiting exceptional professionalism and tact.

+ Excellent verbal, written communication and presentation skills.

+ Demonstrated ability to work efficiently, independently and collaboratively to prioritize work and meet deadlines

+ Skilled in balancing organizational needs while serving as an employee advocate.

+ Must possess credibility and absolute commitment to confidentiality and professional integrity.

+ Must be familiar with and have appreciation for issues prevalent in underserved communities of color.

+ Some knowledge of education, social services, and nonprofit sectors is desired.

Core Competencies:

+ Leading Others: Establishes a client centered culture at the shelter by modeling Win values.

Demonstrates flexibility, adaptability, and initiative. Engages the team to achieve high standards.

+ Facilitating Change: Supports critical large-scale changes. Develops and meets challenging but

achievable goals. Understands the change management. Uses resources, activities, outputs,

and outcomes to envision and manage change.

+ Managing Performance: Monitors performance against standards and shares expectations clearly.

Gives feedback in writing and verbally, documents performance concerns.

+ Applying and Developing Expertise : Encourages acquisition of knowledge and skills.

Applies technical knowledge to solve problems quickly and effectively. Pays attention to detail.

+ Communicating and Collaborating: Works collaboratively. Relies on and supports the team in achieving results. Uses effective verbal and written communication with appropriate tone.