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Veterans Services Officer Supervisor, DMVA

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Veterans Services Officer Supervisor, DMVA

Salary

$67,736.00 - $102,905.00 Annually

Location

Lebanon County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2025-30084

Department

Department of Military & Veterans Affairs

Division

MV Div St Vets Bfts Svcs

Opening Date

07/23/2025

Closing Date

8/1/2025 11:59 PM Eastern

Job Code

48251

Position Number

50332657

Union

Non Union

Bargaining Unit

A3

Pay Group

ST08

Bureau / Division Code

00136208

Bureau / Division

Veterans Benefits and Services

Worksite Address

40 Fisher Avenue

City

Jonestown, Pennsylvania

Zip Code

17038

Contact Name

Jeff King

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Are you dedicated to improving the lives of veterans and their families? Do y ou want make a lasting difference by overseeing the delivery of essential veterans' benefits and services? The Department of Military and Veterans Affairs (DMVA), Lickdale Veterans' Outreach Center in Jonestown is seeking a passionate and skilled Veterans Services Officer Supervisor. If you want a fantastic opportunity to utilize your knowledge to advocate for those who have served and gain new expertise, then this is the job for you!

Watch this video (https://www.flickr.com/photos/panationalguard/40381884892/in/album-72157689769595704/) to see how you can make a difference for Pennsylvania's veterans by working for the Department of Military and Veterans Affairs. Come join the DMVA team!

DESCRIPTION OF WORK

As a Veterans Services Officer Supervisor in the Division of State Veterans' Benefits and Services, you will oversee a team that administers the Commonwealth’s state veterans’ benefit programs. You will offer managerial support, leadership, and guidance to the veterans services officers (VSOs) and veterans services specialists (VSSs) who manage the benefit programs, and you will be responsible to DMVA leadership for the fair and efficient management of the programs and staff. You will also promote and ensure compliance with established standards, policies, and regulations governing the benefit programs as well as DMVA workforce. In addition, as an accredited VSO, you will be expected to represent veterans and their survivors in federal claims for veteran benefits through outreach, intake, counseling and advocacy. This role requires managerial and leadership skills, analytical skills, and effective communication to review relevant veterans' benefits program data and provide financial performance reports to DMVA leadership, State Veterans' Commission, and members of the General Assembly. In addition, you will play an active role assisting with crucial reintegration efforts as veterans transition back into civilian life.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50332657) .

Work Schedule and Additional Information:

+ Full-time employment, 37.5 hours per week

+ Work hours are 8:15 AM to 4:30 PM, Monday - Friday, with a 45-minute lunch. You may be required to work some evenings and weekends.

+ Telework: You may have the opportunity to work from home (telework) part-time, 5 days out of 10 days. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Jonestown.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year of experience as a Veterans Services Officer, DMVA ( Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

+ Two years of experience in analyzing and determining individuals' eligibility for public benefits or services programs, which included one year performing advocacy or outreach work for veterans’ benefits and services programs, and a bachelor's degree in human services, business administration, public administration, or a related field; or

+ An equivalent combination of experience and training which included one year of analyzing and determining individuals’ eligibility and performing advocacy or outreach work for veterans’ benefits and services programs.

Special Requirements:

+ You must be in possession of a valid Pennsylvania non-commercial Class C driver's license or equivalent.

+ All positions in this job are required to possess valid accreditation by the U.S. Department of Veterans Affairs as a veterans service officer or eligibility for accreditation within one year from the date of employment.

Additional Requirements:

+ You must pass a favorable NCIC screening and possess one of the following for admittance to the Fort Indiantown Gap: valid REAL ID-compliant driver's license; other REAL ID-compliant identification cards; alternative acceptable document such as a passport; or military/CAC/retirees' ID card.

+ You must be able to perform essential job functions.

Preferred Qualifications (not required):

+ Completion of a period of military service in a branch of the United States Armed Forces and separation under honorable conditions

+ Supervisory experience

+ Experience identifying available or potential resources that can provide veterans with services

+ Experience using data to determine benefits eligibility

Legal Requirements:

+ A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

NSR- Do you possess a current driver's license which is not under suspension?

+ Yes

+ No

02

If yes, please provide the license number and expiration date in the text box below. If no, please type N/A.

03

Have you been employed by the Commonwealth of Pennsylvania as a Veterans Services Officer, DMVA for one or more years full-time?

+ Yes

+ No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

Do you possess one or more years of full-time experience analyzing and determining individuals' eligibility and performing advocacy or outreach work for veterans' benefits and services programs?

+ Yes

+ No

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

How many years of full-time experience do you possess analyzing and determining individuals' eligibility for public benefits or services programs?

+ a. 2 years or more

+ b. 1 but less than 2 years

+ c. None of the above

08

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

09

How much graduate coursework have you completed in human services, business administration, public administration, or a related field?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ a. 30 credits or more

+ b. Less than 30 credits

+ c. None

10

Preferred Qualification- What level of education do you have?

+ Doctorate's degree

+ Master's degree

+ Bachelor's degree

+ Associate's degree

+ Some college

+ High school diploma or GED

+ Other

11

Preferred Qualification- If you have a degree, in what field is your degree?

12

Preferred Qualification- How many years of experience do you have with veterans' benefits and services programs?

+ None

+ Less than 2 years

+ 2-3 years

+ 3-4 years

+ 4-5 years

+ 5+ years

13

Preferred Qualification- Please list dates and employers where you gained experience in analyzing and determining individuals' eligibility for veterans' benefits and services programs. (If none, type N/A.)

14

Preferred Qualification- How many years of experience do you have in analyzing and determining individuals' eligibility for veterans' benefits and services programs?

+ None

+ Less than 2 years

+ 2-3 years

+ 3-4 years

+ 4-5 years

+ 5+ years

15

Preferred Qualification-Please list dates and employers where you gained experience with veterans' benefits and services programs. (If none, type N/A.)

16

Preferred Qualification-Have you completed a period of military service in a branch of the United States Armed Forces and separation under honorable conditions?

+ Yes

+ No

17

Preferred Qualification- Do you have a valid accreditation by the U.S. Department of Veterans Affairs as a veteran's service officer?

+ Yes

+ No

18

Preferred Qualification- Are you willing to be eligible for accreditation by the U.S. Department of Veterans Affairs as a veteran's service officer within one year from date of employment?

+ Yes

+ No

19

Preferred Qualification- How long have you been a supervisor?

+ Less than 1 year

+ 1-3 years

+ 4-8 years

+ More than 8 years

20

Preferred Qualification- How many have you directly supervised at one time?

+ 1

+ 2-3

+ 4-6

+ More than 6

21

Preferred Qualification- Do you have experience in identifying available or potential resources that can provide veterans with services? (Check all that apply.)

+ Housing Assistance Compensation or Pension Programs

+ Homeless Programs

+ Food Distribution Programs

+ Temporary Financial Assistance Programs

+ Other

+ None

22

Please indicate the types of data you have used to determine benefits eligibility. (Check all that apply.)

+ DD214

+ Income

+ Disability Rating

+ Other

+ None

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov