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Customer Experience Specialist I

Kickstart your career in the mortgage industry with a role that puts you at the heart of customer success!

As a Customer Experience Specialist I, you’ll be the guiding voice for consumers navigating the mortgage loan process. Operating in a dynamic call center environment, you’ll play a vital role in ensuring a smooth and supportive experience from loan origination to closing.

This is more than just a customer service role—it’s a chance to grow your career in financial services while making a meaningful impact on people’s financial journeys.

What You’ll Be Doing:

+ Be a customer success advocate in a fast-paced call center setting.

+ Engage with consumers via inbound and outbound calls and text messages (with express consent).

+ Manage a pipeline of up to 75 active loans, currently averaging:

+ 60 loans per week (12 per day)

+ 30 customer calls per day

+ Multiple touchpoints per loan from origination to closing

+ Provide timely and accurate responses to mortgage loan inquiries and requests.

+ Perform routine data entry and validation tasks to support loan processing.

+ Handle communications via calls, emails, and chats with internal teams, consumers, and authorized third parties.

+ Monitor work queues and proactively intervene to keep things moving.

+ Collaborate across departments to resolve issues and expedite loan processing.

+ Conduct basic research to resolve customer inquiries and escalate complex issues when needed.

+ Meet production and quality standards while following established policies and procedures.

+ Demonstrate professionalism and alignment with company values in every interaction.

What You’ll Bring

We’re looking for someone who’s ready to grow, eager to learn, and passionate about delivering exceptional service.

Qualifications:

+ At least 1 year of experience in financial services; mortgage experience is a plus.

+ Strong attention to detail and ability to work independently and as part of a team.

+ Proven success in phone-based customer service in a fast-paced environment.

+ Excellent critical thinking, problem-solving, and time management skills.

+ Strong written and verbal communication abilities.

+ Comfortable using mainstream computer applications (Microsoft Office, Google Workspace, etc.).

+ Assessment score of 50+ preferred.

Why This Role Stands Out

+ Be the main point of contact for customers throughout their mortgage journey.

+ Gain hands-on experience in the mortgage industry.

+ Work in a collaborative and supportive environment.

+ Build a career with growth potential in financial services.

Ready to make a difference and grow your career?

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Saint Louis,MO.

Application Deadline

This position is anticipated to close on Aug 6, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.