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Overview:

We are seeking a motivated and customer-focused individual to join our team as a Customer Experience Specialist I. This entry-level role operates within a dynamic call center environment, supporting Consumer Direct Lending. You will be the primary point of contact for consumers throughout the loan origination process, ensuring a smooth and efficient experience from start to finish.

Key Responsibilities:

+ Serve as a customer success advocate in a fast-paced call center environment

+ Handle high-volume inbound and outbound calls and text messages (with consumer consent)

+ Manage a pipeline of up to 75 loans, acting as the main point of contact from origination to closing

+ Perform routine data entry, validation tasks, and respond to inquiries via calls, emails, and chats

+ Monitor work queues and collaborate with internal departments to expedite processing

+ Conduct basic research to resolve customer inquiries accurately

+ Escalate complex issues to associates or supervisors as needed

+ Meet production and quality standards while adhering to established policies and procedures

+ Demonstrate behaviors aligned with the organization’s culture and values

Qualifications:

+ Minimum 1 year of experience in Financial Services; mortgage industry experience preferred

+ Strong attention to detail and ability to work independently and as part of a team

+ Proven experience in direct customer contact via phone in a fast-paced environment

+ Excellent critical thinking, problem-solving, and mathematical skills

+ Effective time management and organizational skills

+ Strong written and verbal communication abilities

+ Proficiency with computers and mainstream applications (Microsoft Office, Google Suite, etc.)

+ Assessment score above 50

Top Skills:

+ Mortgage

+ Call Center

Ideal Candidate:

You’re someone looking to build a career in the mortgage industry, passionate about delivering exceptional customer service, and eager to grow within a supportive and fast-paced environment

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Saint Louis,MO.

Application Deadline

This position is anticipated to close on Aug 6, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.