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If you are passionate about ensuring customer satisfaction and resolving business process or operational disruptions, this is the team for you!

Join the Consumer and Community Banking (CCB) Remediation and Correction functional area that cares for the identification, classification, and correction of customer impacts caused by business process or operational breaks within CCB. Within the this function, the team focuses on correcting the impacted accounts via recalculating and/or crediting finance charges, fees, and rewards balances; correcting/changing finance charge and fee structures; initiating customer communications.

As a Quantitative Analytics Associate in Remediation and Correction, you will be a key member of our larger team of Project Managers, Business Analysts, Correction Analysts, and Testing Analysts. We are all accountable for the correction of customer accounts. In this role, you will perform end-to-end testing of case requirements and analyze code against those requirements and execution plans. You will confirm the correct usage of data sources, standard code, adherence to guidelines and regulations, and follow best practice standards. We expect you to perform validation on cases resulting from difficult, complex, multi-layered, data intensive business problems.

Job responsibilities:

+ Ensure accuracy of code and data as well as procedure and policies.

+ Communicate effectively with Business Analyst/Developers and Project Managers on the issues identified

+ Work under tight deadlines (sometimes 10 days or less)

+ Develop and maintenance of the overall code validation strategy for the Correction function

+ Develop test plan, code validation procedures, processes, job aids, tools and approaches and effective communication of defects

+ Perform code to business requirement validation

+ Write queries and run frequencies to validate population and output files

+ Ensure correct formatting and logic of all output files

+ Engage in process adherence and improvement discussions

Required Qualifications, Capabilities, and Skills:

+ 5+ years of experience in Requirements Testing/Quality Analyst

+ 3+ years as a SQL or SAS Developer or related role

+ Able to understand complex SQL and SAS queries with short deadlines

+ Ability to read requirements and technical documents and recreate data

+ Work multiple problems simultaneously

+ Strong communication skills (both written and verbal)

+ Strong analytical skills

+ Detailed and quality oriented

+ Team player with the ability to work independently

Preferred Qualifications, Capabilities, and Skills:

+ Querying skills in SAS, SQL and Snowflake/TERADATA environment

Schedule:** Monday thru Friday 8am to 5pm **This is a temporary Hybrid position if candidate is located in Wilmington. Details will be provided.

This role does not offer visa sponsorship.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans