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PROJECT MANAGER

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

Oversee the implementation of a centralized issue management program to streamline risk identification and resolution at the corporate level. Lead the fraud taskforce to improve existing detection and mitigation strategies within the Bank. Identify and drive transformative initiatives across risk management to enhance organizational culture, improve efficiencies, and refine processes and procedures.

Accountable for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFCA) applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and comply with any mandatory BSA, AML and OFAC training assigned.

What You’ll Need to Succeed

Centralize Issue Management

+ Complete deployment of a centralized issue management process that allows for full visibility and enhanced accountability for corporate issues by leading the efforts of identifying, log, prioritizing, and managing issues across an organization from a single point, ensuring consistent tracking, timely resolution, and communication of issue status to relevant stakeholders, often utilizing a dedicated issue management system.

+ Develop standardized templates, dashboards and consistent reporting tools within the GRC System to structure governance and procedures around best issue management practices.

+ Establish metrics to measure the effectiveness of the issue management system.

Collect data and identify trends and patterns in the issue data to provide insights into potential risks and areas for improvement –through the use of aggregation techniques and analysis.

+ Leverage on the network of Business Control Officers to devise strategies that assist the Centralized Issue Management Program.

+ Oversee the Centralize Issue Management Model of the GRC, MRM and SOX Hub.

+ Ensure timely distribution of corporate reports to stakeholders, including senior management and business units.

+ Establish a feedback loop to continuously improve the reporting process and the effectiveness of the issue management system through industry best practices.

Fraud Taskforce Efforts

+ Define clear objectives and goals for the taskforce to effectively combat fraud at the corporate level and across the Bank, all regions.

+ Brainstorm on expanding current strategies to detect, prevent, and mitigate fraud considering existing monitoring of transactions and activities to identify suspicious behavior at the operations and compliance levels.

+ Collaborate with various departments, including compliance, fraud, legal, and IT, to ensure a comprehensive approach to fraud management.

+ Prepare and present detailed reports on fraud investigations and taskforce activities to senior management and relevant stakeholders

+ Stay current on industry best practices and incorporate them into the bank's fraud management strategies by continuously evaluating the effectiveness of fraud prevention measures and adjust the strategy as needed.

+ Promote a culture of fraud awareness and vigilance throughout the Bank by organizing training sessions for employees on fraud detection and prevention.

Transformations on Risk Management

+ Develop roadmap, detailed project plans and timelines to guide the transformation process in risk management practices through identification of areas for improvement, automation, and development of efficient tools.

+ Leverage on cross-functional teams to execute the transformation project and promote clear and effective communication among members and stakeholders.

Additional Responsibilities

+ Partner and collaborate with Enterprise Risk Management areas and its directors to support issue management and transformation projects that support the advancement of the Bank’s corporate risk assessment.

+ Assist the Internal Controls and Model Risk Management Director in presentations to the CRO, Enterprise Risk Management

+ Committee and Board of Directors by preparing presentation drafts and supporting meeting deadlines effectively.

Track and monitor action items and its resolution as identified by the Enterprise Risk Management Committee.

Competencies

+ Anticipate and provide service excellence to both internal and external customers.

+ Establish, sustain, and foster both internal and professional contacts to build, enhance and connect to Firstbank services.

+ Deliver clear, effective communication and take responsibility for understanding others.

Understand how the organization works, including, current and future policies, practices, and trends.

+ Identify problems and conduct appropriate analysis involving others to search for the best solution.

Take initiative and assume personal accountability for goals, outcomes, and deadlines.

+ Understand the organization’s vision and uphold the values in everyday work and actions. At higher levels take long-term view and share with others the vision and the organization path ahead.

+ Provide direction and leadership to help teams achieve goals and operate cooperatively.

+ Demonstrate curiosity for learning and perform activities to make the most of their skills and boost potential in self and others.

Create a view of change as an opportunity and inspire others. Look for new ways to experiment with new ideas and approaches.

+ The ability to create a positive environment and enable others to have ownership of their jobs and responsibilities.

+ At leadership levels set clear goals and expectations for excellence performance.

What You’ll Need

+ Project Management, Business Administration, Finance, Accounting, Law, or a related field.

+ Six to Seven (6-7) years of experience in Project Management, Accounting, Audit, Finance, Banking.

+ License and certifications: PMI (preferred)

+ Elevated Dashboarding and Presentation-making Skills in English and Spanish.

+ Knowledge in Banking and Risk Management.

+ Strong project management skills.

+ Strong communication skills, both written and verbal – English and Spanish.

+ Demonstrated analytical, decision-making, and effective problem-solving skills.

+ Proficient on Micro Soft Apps, Dashboarding Apps (Tableau, Power BI, other).

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER