• IT Experience Adobe Acrobat Troubleshooting…

    COOLSOFT (Warrenton, VA)


    IT Experience Adobe Acrobat Troubleshooting Problem Solving Skills Analyst

     

    (Job

     

    Requirement id 154409

     

    Job title Analyst

     

    Job location in Warrenton, VA

     

    Skills required Windows Operating System Support, Microsoft Suite, IT Equipment, IT Experience Adobe Acrobat Troubleshoot

     

    Open Date 23-Jul-2025

     

    Close Date

     

    Job type Contract

     

    Duration 5 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Analyst: Windows Operating System Support, Microsoft Suite, IT Equipment, IT Experience Adobe Acrobat Troubleshoot

     

    Start date : 08/01/2025

     

    End Date : 01/22/2026

     

    Submission deadline : 07/29/2025

     

    Client Info : VDVS

    Note:

    * Agency Interview Type : Both Web Cam and In Person Interview

    * Onsite

    * *Candidate must have the McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products to be considered.

     

    More details will be shared around travel (and travel expense reimbursement) if they are selected for an interview. Valid drivers license is required.

     

    IMPORTANT TO NOTE: Mgr will do initial IV via WEB however as a follow up will want to meet the candidate IN PERSON (interview location to be determined at a later date).

     

    This role is 100% ON SITE from Day 1, with some (up to 20%) travel for up to 2 months (Warrenton, VA) to support a new site. The agency will pay for travel expenses such as mileage and lodging if needed at Warrenton for an extended period. Some travel locally is expected to the Hampton Roads area (up to 10 %) to support local Benefits offices on occasion. Any required travel will be reimbursed directly by agency. Candidate must provide proof of Drivers License and have their own reliable transportation.

    Description :

    Need a skilled Desktop/Technical Support Technician to support the Department of Veterans Services (DVS) Puller Veterans Care Center, which is a medical facility that is being stood up. The site will host about 200 IT devices (desktops, laptops, phones, printers, mobile phones).

     

    The candidate will assist DVS IT Management with integration, management, and support of the Information Technology program for the Puller Veterans Care Center (PVCC) in Warrenton, VA, plus support some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:

     

    -Knowledge on setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices (printers, scanners, etc.) and networking.

     

    -Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.

     

    -Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)

     

    -Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)

     

    -Basic experience with IT inventory control, ticketing system and reporting.

     

    -Basic experience with analog and digital phone configuration and troubleshooting.

     

    -Resolve network and infrastructure issues.

     

    -Set up, configure, manage and troubleshoot routers, switches, and wireless access points.

     

    -Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.

     

    -Identify security vulnerabilities and report security incidents promptly.

     

    -Track end-user support activities through the ticketing system.

     

    -Monitor network and computer systems performance.

     

    -Coach and manage daily duties of the contracted on-site engineer.

     

    -Own reliable transportation. The agency will reimburse them for all travel expenses directly.

    REQUIRED SKILLS

    -Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, all IT assets.

     

    -Document any changes to systems, update training and system documentation, and create new procedures to solutions and issues and problems.

     

    - A clean driving record and dependable transportation is required for occasional light travel to satellite offices utilizing your personal vehicle.

     

    - Perform other duties as assign

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 154409 while calling.

     

    Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets