• Help Desk Specialist

    Kaizen Approach, Inc (Linthicum, MD)


    Are you ready for a rewarding opportunity with a company who values your contributions? We are currently looking to hire a Help Desk Specialist to support our very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various technical directories and virtual applications. Requirements:

     

    + Experience troubleshooting general IT related issues

    + Good communication and writing skills

    + Familiarity with LAN/WAN terminologies

    + Familiarity with basic hardware terminologies

    + Ability to respond to mission critical needs on an on-call basis (10%)

    + High School diploma or GED

    + Active TS/SCI clearance with Polygraph

    Highly Preferred:

    + Familiarity with COTS and GOTS applications

    + Experience providing Tier 1 or Tier 2 Help Desk support

    + Experience troubleshooting through technical directories and virtual resources

    + A Bachelor’s degree (or equivalent) in a technical discipline from an accredited college or university

     

    About Kaizen Approach

     

    We love what we do, and that drives us to create the best possible results for our customers. We apply years of experience in Cybersecurity and Learning & Development to guide our customers in ongoing improvements that keep their employees’ skills current and their companies protected.

     

    Our reputation is built on the skills and successes of our employees. We care about them as individuals, and we support and encourage them in their professional growth and personal happiness. We sincerely value every member of our team.

     

    The salary range for this position: $55,000 - $65,000

     

    + Premium Healthcare

    + 4 Weeks of PTO

    + 11 Paid Holidays

    + Gifted 401k

    + Profit Sharing

    + Paid Training and Admin Time

     

    Kaizen Approach, Inc. (“Kaizen”) is dedicated to the safety of our staff and our surrounding communities. As part of that commitment, effective immediately, Kaizen requires all staff to be vaccinated against COVID-19. As a prospective and/or a new employee at Kaizen, you will be required to comply with Kaizen and customer vaccination protocols. To work at Kaizen and on the customer site, proof of full vaccination is required before employment. Kaizen and the customer will provide reasonable accommodations, absent undue hardship, to qualified individuals with disabilities that enable them to perform their job duties as well as employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated. Reasonable accommodation may include appropriate adjustment or modifications of employer policies, including this Mandatory Vaccination Policy.