• Customer Experience Specialist

    CommScope, Inc. (Catawba, NC)


    Customer Experience Specialist

     

    Req ID: 79505

    Location:

    Catawba, North Carolina, United States

     

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.

     

    Are you eager to build a professional career with the chance to grow and have strong attention to detail? This role may be for you! We are excited about adding a **Customer Experience Specialist** who has a team player attitude, solid interpersonal skills and an eye for detail. to join our growing Customer Support Segment Broadband team! This role is onsite, and you will need to be at our Catawba, NC, office five days a week.

    How You'll Help Us Connect the World:

    You will work closely with key customers to complete CommScope product orders, from the point of quotation through to shipment.

     

    + Assist with product selection, quote generation, order input, order scheduling, expediting, tracking, finding, and coordinating alternative materials.

    + Resolve customer concerns by using company process knowledge

    + Develop and maintain working relationships with key customers

    Required Qualifications for Consideration:

    + 3+ years of sales support, customer service, or related experience

    + Expertise with MS Office and ability to learn computer programs easily

    You Will Excite Us If You Have:

    + SAP exposure

    + B2B customer support experience

    + Bachelor's Degree

    + Experience using formulas, V lookups, pivot tables, charts within Excel

    What Happens After You Apply:

    Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en\_US

     

    Why CommScope?

     

    CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

     

    If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to create what's next…..come connect to your future at CommScope.

     

    CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at [email protected].

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