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Job Description

Lead Patient Care Technician

Are you a patient care provider or healthcare student looking to take the next steps of your career within an organization that provides multiple opportunities for career growth and development?

UPMC West Shore is looking for a Lead Patient Care Technician for their Emergency Department!

_**This is a Full Time (40 hours per week), Day/Evening Shift Position_

Lead Patient Care Technician

The Lead Patient Care Technician is a leader in the department. In addition to performing the responsibilities of PCT Senior, must also participate in recruitment, onboarding, scheduling of staff, serve on Business Unit committees, support UPMC Experience Initiatives (AIDET coaching, rounding, 90-day check-ins, etc.). Provides routine patient care and supports the department services in accordance with established policies and procedures, and as may be directed by the nurse or physician to assure that the highest degree of quality patient care can be maintained at all times.

Responsibilities:

• Assures equipment malfunctions are reported to the appropriate department. Establishes appropriate and effective communication with other departments. Establishes professional and respectful interpersonal relationships. Contributes to the universal unit activities including, but not limited to, responding to call lights and telephones, passing meal trays, and transporting patients.

• Constructively receives feedback and direction. Identifies and communicates learning needs to the unit director. Takes action to improve knowledge, skills, and performance. Requests assistance in planning and prioritizing activities as needed. Participates in self-review as requested by the unit director.

• Demonstrates the ability to communicate clearly and effectively with all members of the health care team. Demonstrate understanding of cultural diversity, horizontal violence, and impairment in the health professions. Cares for patients and self by supporting safety in the workplace. Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation and commitment to patients and colleagues.

• Must routinely perform the UPMC nursing core patient care technician responsibilities including ADLs (bathing, feeding, transporting, toileting, ambulating, turning and repositioning patients. PLUS point of care testing (inc. blood glucose), weights, vital signs, I&O, telemetry monitor application/reapplication, HAC & PSI prevention (TEDs/SCDs). In addition, completes simple dressings, placement and removal of restraints, bladder scan, all specimen collections.

• Additionally, must perform IV catheter removal, Foley catheter removal, IV insertion, Foley catheter insertion, straight catheterization, phlebotomy/venipuncture and ticket to ride. All competencies must be achieved. Depending on unit need may also perform basic arrhythmia, complex wound care, 12 lead EKG, and NG tube clamping and removal.

• Assists with physical, respiratory, and cardiopulmonary therapies. Provides feedback to the RN regarding patient care and reports changes in patient status. Provides instruction to patients and their families under the direction of the RN. May apply monitor and remove patient restraints as per physician or hospital protocol.

• Strictly adheres to all policies and procedures relative to patient care and hospital related information. Complies with safety policies and procedures including standard precautions.

• Suggests and supports changes within the department. Assumes responsibility for assignment and views problems as challenges. Demonstrates awareness of behavior on the efficient functioning of the department. Supports department-based projects and quality initiatives.

• Models the ability to communicate clearly and effectively with all members of the health care team. Models understanding of cultural diversity, horizontal violence and impairment in the health professions. Cares for patients and self by supporting safety in the workplace. Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation and commitment to patients and colleagues.

• Supports UPMC Experience Initiatives (AIDET coaching, rounding, 90-day check-ins, etc.)

• *Performs in accordance with system-wide competencies/behaviors.

• *Performs other duties as assigned

• **High School Diploma or equivalent is** **required.**

• 3 years of healthcare experience required

* Successful completion of PCT, Senior training (if not already complete at time of hire)

* Successful completion of basic information system training.

* Microcomputer experience preferred.

* Ability to effectively communicate both orally and in writing.

* Emergency Medical Technician (EMT) or Paramedic or currently enrolled in an EMT or Paramedic program preferred.

* Access to medications is limited to the distribution of the medication to the nurse.

* May, in the course of their duties, be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited from one department to another.

Licensure, Certifications, and Clearances:

CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

+ Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

+ Act 31 Child Abuse Reporting with renewal

+ Act 33 with renewal

+ Act 34 with renewal

+ Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran