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Tierra is a joint venture company established in 2008 by Topcon Positioning Systems and Divitech, with the goal of developing telematics solutions to maximize management, efficiency, safety and profits.

Tierra designs and develops electronic systems (both software and hardware) for geo-localization, management, remote diagnostics and maintenance of equipment, vehicles, sensors, and industrial products.

In Tierra, the passion for our job is our driving force. Our applications (software) are the outcome of a concrete, functional and innovative approach, because we work for, but most of all, with the Customer.

We are looking for an optimist and never fulfilled person, who is naturally curious, with an out-thinking attitude and able to “catch the wave” of the latest technological trends.

Tierra offers an informal and creative working environment with no boundaries, made by highly-skilled people. Collaboration and exchange are at the basis of our vision.

Company Overview

Tierra America Inc. is a U.S.-based company established in 2023 by Tierra S.p.A. (Italy) to expand its presence in the American market, particularly in the fields of advanced telematics and IoT solutions for the construction and agriculture sectors. The mission is to provide value-added telematics services in the U.S., including geolocation, remote diagnostics, and fleet management for both OEMs (Original Equipment Manufacturers) and Aftermarket customers.

Tierra America acts as a bridge between Tierra’s European R&D and the American market, reinforcing Topcon’s leadership in smart construction and precision agriculture technologies.

_For more info www.tierra-america.com_

TIERRA SpA is a Joint Venture company established in Turin (Italy) in 2008 by Topcon Positioning Systems Inc. (Livemore, California) and Divitech SpA (Turin, Italy), with the goal of developing telematics solutions to maximize management, efficiency, safety and profits. Tierra designs and develops electronic systems (both software and hardware) for geo-localization, management, remote diagnostics and maintenance of equipment, vehicles, sensors, and industrial products. Core Offerings: SaaS platforms for mixed fleet management; IoT device development for heavy equipment and asset tracking; Data collection and analytics to generate actionable insights; Subscription-based services tailored to customer needs.

Position Overview

Leveraging on a solid experience and technical background, the Applications Engineer train customers, perform product demonstrations, and support sales with technical support for Tierra products and services. During the demos, the FAP may, in certain cases, proceed with the installation of the solutions. These installations will be for demonstration purposes only.

Responsibilities and Duties

Customer Support:

+ Organize, prepare and manage demos for demonstrate Tierra services and products to prospects and customers;

+ Provide technical training to prospects and customers with detailed knowledge on product usage during start-up phases and new feature rollouts;

+ Collaborate with Tierra Engineers on field testing, fine-tuning, and functional requirements collection;

+ Conduct the classroom training at Topcon Solutions Store facilities for large groups of people on Tierra solutions;

+ Work closely with Topcon Sales team to identify the best product solutions within the Topcon/Tierra suits of products to meet customers’ needs and workflows;

+ Collaborate with Tierra marketing and technical support to develop and maintain appropriate technical information, training material and guides to support Tierra America’s sales and marketing programs and initiatives.

+ Attend alignment meetings with the Sales Manager and provide reports on the status of their activities

Field Technical Service:

+ Perform implementation and field configuration of telematics solution, with a particular focus on hardware installations and web platform setup;

+ Troubleshoot complex installation issues, research and identify solutions to resolve issues and improve system performance;

+ Provide Pre and Post Sale Technical Support assistance for customers and the sales team via phone, email, remote access, and field visits when necessary.

Customer Relationship Management:

+ Maintain periodic contact with customers regarding technical tasks;

+ Take a proactive approach to maintaining healthy fleet operations and customer platform configurations;

+ Build trust-based relationships with customers.

Qualifications

+ Technical Degree (electronic, electrotechnical, mechatronic or similar);

+ At least 5 years of solid professional experience in a technical role, including installation, testing, on-field support or in a laboratory;

+ Technical Skills: electronic components applied to machines; understanding of electrical diagrams and ability to perform simple wiring; electro-mechanical skills for hardware installation and troubleshooting; web and embedded applications; CAN bus systems and data analyzers; Industrial Equipment, Telecommunications and Telematics domain knowledge;

+ Soft Skills: excellent interpersonal skills; strong Customer Service and Support focus; commercial attitude; ability identify and generate customer needs;

+ Agriculture or Construction technology-related experience is preferred.

Physical Requirements

+ Able to lift 40 lbs.

+ Able to walk on rugged job sites and work outdoors in varying weather conditions.

Working Conditions

+ Work is typically 50% indoors and 50% at outdoor job sites.

+ Required Travel (by plan or car), fluctuates depending on business requirements subject to change at any time

+ Valid Driver’s License with a clean driving record

Expected Base Pay Range: $80,000 to $100,000 Annualized

Target MBO Bonus: 10%

The base pay range included is a projected hiring range for a position, level and potential work location(s) listed. Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.

Benefits*:

Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits. We also offer time off for our employees to recharge. Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements.

Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant’s sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation. The recruiter can provide additional information during the hiring process.

*Topcon time off policies can vary as well as roles which are exempt or non-exempt. For hourly (“non-exempt”) employees, we offer personal paid time off which accrues in accordance with local standards. For salaried (“exempt”) employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs. All paid time off policies are in accordance with or exceeding local law. Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.

**We are Topcon (https://www.topconpositioning.com/) .** We collaborate, create and distribute disruptive technologies that help businesses flourish through improved processes, machine automation and data services.

We design and manufacture productivity tools for building a better future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to infrastructure and agriculture industries with a focus on developing a sustainable tomorrow.

Learn more here (https://vimeo.com/344308498) .