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Join UPMC Hamot’s Vascular Surgery Team as a Full-Time Patient Services Representative in Erie, PA!

Are you passionate about providing exceptional service and creating a positive first impression for patients and families? UPMC Hamot’s Vascular Surgery practice is seeking a dedicated Full-Time Patient Services Representative to support our mission of delivering world-class care with compassion and efficiency. This position offers a consistent weekday schedule—Monday through Friday, 8:00 AM to 4:30 PM—with no weekends or holidays required.

In this vital front-office role, you will welcome patients upon arrival, assist with scheduling office visits and diagnostic testing, and serve as a key resource for navigating appointments, payments, and insurance information. You’ll promote the use of patient-friendly technologies, educate patients about their financial responsibilities, and help connect them with financial advocacy resources when needed. From collecting payments to updating demographics and insurance details, your work helps ensure a smooth and positive experience at every step.

Office and scheduling experience is preferred, especially in a medical setting, along with comfort in handling phone calls and using Epic. If you bring strong customer service skills, attention to detail, and a commitment to creating a welcoming, supportive environment, we want to hear from you!

At UPMC, you'll enjoy a comprehensive Total Rewards Benefits package and opportunities for career growth and development within one of the most respected health systems in the region. Apply today and help shape the UPMC Experience from the moment patients walk through our doors.

Responsibilities:

+ Provide a warm greeting for all patients and guide patients through use of self-arrival technology or check-in patients at desk depending on patient preference.

+ Collect copayments and any other applicable patient payments at the point of service and confirm and/or update patient registration information at checkout.

+ Schedule follow-up appointments within the practice and schedule or connect patients to resources to schedule for ancillary services at checkout.

+ Help patients navigate the healthcare system by providing clear and understandable instructions and provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

+ Understand the principles of service recovery and be both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

+ Register patients in Biometrics (fingerprint recognition) program and explain benefits.

+ Promote MyUPMC patient portal and assist patients in registration when applicable.

+ Assist patients in education of financial responsibility and connect them to advocacy resources as needed.

+ Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.

+ Obtain signature of patients or family members for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.

+ Appropriately distribute/triage phone calls to other areas and/or clinical providers.

+ Assist with administrative duties in the office, including, but not limited to, scanning of medical records and faxing

+ *Perform in accordance with system-wide competencies/behaviors.

+ *Performs other duties as assigned.

Required:

+ Completion of high school graduate or equivalent.

Preferred:

+ Experience with personal computer-based applications, other various office equipment, and proficient typing skills.

+ Two years of experience in a medical/billing/fiscal or customer service function.

+ Knowledge of medical terminology.

+ Prior experience with Medipac, Epic, or other health records systems.

+ Office and scheduling experience.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran