"Alerted.org

+ Position Summary

+ Under general supervision, provides general clerical support, operates computer terminals, and does minimal typing; schedules appointments and greet patients; answers and screens phone calls; gathers and copies various patient information in assigned unit; performs related work as required. Unit Secretaries ensure all actions taken in carrying out responsibilities support patient centered care.

+ Position Responsibilities

+ Unit Specific Position Responsibilities

+ Prepares and maintains electronic patient records.

+ Schedules, cancels, and reschedules patients for appointments in radiology and for PFTs with respiratory

+ Completes patient registration promptly upon arrive to the radiology department.

+ Ensures insurance information is current in Epic. .

+ Manages telephone calls throughout Radiology, including appointment reminders, requests for outside imaging, and incoming calls for physicians and other radiology staff.

+ Prepares documents for submission to the Health Information Management department

+ Scan paper documents into Epic.

+ Utilizes safety practices in daily activities.

+ Obtains appointments for clients referred onto other medical providers.

+ Prepares documents for submission to the Health Information Management department.

+ Transports patients to other appointments as needed.

+ Maintains a neat, orderly, and clutter free work area.

+ Performs related work per orientation, position competency checklists, and skill validation.

+ Utilizes knowledge of available work equipment, policies, procedures, and strategies to effectively ensure the protection and safety of patients, data, and property.

+ Assures a safe, therapeutic environment for patients, families, visitors, and staff

+ Assures a safe, therapeutic environment for patients, families, visitors, and staff.

+ Participates in and maintains quality improvement initiatives to promote positive patient outcomes.

+ Assists patients, families, and visitors with various needs and utilizes specific communication tools to enhance customer service.

+ Fulfills requests for imaging and/or reports according to hospital guidelines and policy.

+ Greets and provides non-technical information to patients and other public persons.

+ Notifies appropriate personnel when patients arrive in the department.

+ Additional duties as assigned

+ Qualifications, Knowledge & Experience

+ Required Qualifications (Including any licensure, certification, education):

+ Ability to maintain effective and tactful working relationship with the general public.

+ Ability to perform clerical tasks with a considerable degree of speed and accuracy.

+ Organizational Requirements:

+ Maintain stroke education per regulatory requirements.

+ Preferred Qualifications:

+ High school diploma or GED

+ Hands-only CPR competency

+ Required Knowledge, Skills & Experience:

+ Ability to effectively communicate with patients, staff and physicians.

+ Knowledge of basic arithmetic, algebra and geometry, and their applications

+ Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

+ Active listening skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

+ Knowledge of general office practices, procedures, and equipment.

+ Moderate to advanced typing and/or computer keyboard skills.

+ Ability to make simple judgments regarding variations in work routine or seek additional direction as appropriate.

+ Ability to deal tactfully with the public and co-workers.

+ Ability to handle confidential work with discretion.

+ Preferred Knowledge, Skills & Experience:

+ Exposure to or background in medical terminology.