• Director of Operations

    AquaSafe Pool Management, Inc. (Hanover, MD)


    Hanover, MD, USA | MD | 90000-120000 per year Pay based on qualifications and experience | Full Time

     

    | Paid time off, paid holidays; Medical, Dental and Vision insurance with employer contribution

     

    About AquaSafe

     

    At AquaSafe, we are proud to be the go-to company for dependable, high-quality aquatic safety and pool management services. Our mission is to create the safest and highest-quality pool environments while driving business growth and maintaining exceptional client satisfaction. We are recognized industry-wide for our commitment to service excellence and operational integrity.

     

    About the Role

     

    Are you a strategic leader with a proven track record in high-level operations management? As our Director of Operations, you will play a pivotal role in shaping AquaSafe's success. This is a higher-level management position with strong growth potential within the company. You'll lead multiple layers of management-including Division Managers, Supervisors, Pool Managers, and Facility Staff-while driving sales growth, optimizing operational efficiencies, and fostering a high-performing team culture.

    Key Responsibilities

    Safety & Compliance

     

    Enforce and uphold strict safety protocols across all operations.

     

    Ensure compliance with AquaSafe policies and health authority standards.

     

    Oversee staff training on pool safety, chemical handling, and risk management.

     

    Operational Leadership

     

    Develop and implement strategic business plans to maximize profitability.

     

    Optimize budgets to maintain efficiency and cost-effectiveness.

     

    Determine staffing needs and collaborate with HR for recruitment and training.

     

    Lead, mentor, and hold accountable Division Managers and Service Managers.

     

    Client & Staff Management

     

    Build and maintain strong client relationships to drive customer satisfaction and retention.

     

    Monitor market trends and identify new business opportunities.

     

    Coach, evaluate, and develop staff to maximize performance and engagement.

     

    Brand & Growth Initiatives

     

    Represent AquaSafe with professionalism, authority, and enthusiasm.

     

    Develop initiatives to enhance brand reputation and community engagement.

     

    Foster a culture of teamwork, accountability, and continuous improvement.

     

    What We're Looking For

     

    Minimum of 3 years of proven experience and success in higher-level management within a mid-size company.

     

    Direct experience managing at least three layers of staff (e.g., Division Managers → Supervisors → Pool Managers → Facility Staff) is required.

     

    A natural leader and authoritative presence-someone who inspires trust, commands respect, and drives accountability across all team levels.

     

    Strong experience in both sales and operations management is paramount.

     

    Demonstrated ability to develop and execute strategic plans while maintaining day-to-day operational excellence.

     

    Experience managing multi-location operations is a strong plus.

     

    Strong financial, problem-solving, and decision-making skills.

     

    Why Join AquaSafe?

     

    Industry Leader – Work with a company known for consistent, high-quality service.

     

    Growth Opportunities – Clear advancement paths and professional development support.

     

    Supportive Team Culture – Join a passionate, experienced, and dedicated leadership team.

     

    Make an Impact – Play a critical role in ensuring safe and high-quality aquatic environments for our clients and communities.

     

    How to Apply

     

    Ready to lead and make a difference? Submit your resume and a brief cover letter outlining your qualifications and interest in the role.

     

    Join AquaSafe and help us safeguard lives while driving operational excellence!