• Senior Applications/System Analyst - ECO

    TISTA Science and Technology (Austin, TX)


    Overview

     

    Are you a Senior Applications/System Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

     

    TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

    Responsibilities

    + Candidates for this position should have operational experience working in a Command Center activity, actively communicating with teammates and mission partners to identify, analyze, correlate and assist to resolve performance issues that negatively impact IT enterprise systems, applications, infrastructure and services.

    + In support of this function, candidates should have in-depth knowledge of and expertise in using enterprise monitoring tools [in use by the Department of Veterans Affairs]--these include ServiceNow, SolarWinds, Dynatrace, ScienceLogic, Splunk ITSI and others.

    + Leverage monitoring tools such as SolarWinds, Dynatrace, Splunk, and ScienceLogic to pinpoint the root cause of service disruptions, ensuring minimal impact on business operations.

    + Analyze system logs, performance metrics, and other relevant data sources to uncover patterns and trends that may contribute to service disruptions.

    + Create detailed alert analysis, documenting priority analysis, impact analysis, trend analysis, and recommendations to restore service quickly.

    + Partner with service owners, system administrators, and other teams to facilitate effective communication and cooperation in resolving issues.

    + Participate in all Major Incident Management calls and provide expert analysis to isolate issues and bring the appropriate support team to the call to repair Major Incidents expeditiously.

    + Escalate as per documented criticality matrix definitions and processes.

    Qualifications

    + Must have exceptional written and verbal communications skills.

    + Must have extensive hands-on experience in troubleshooting complex technical issues with a distributed system environment.

    + Must have familiarity with at least two of the following monitoring tools: SolarWinds, Splunk, AppDynamics, Dynatrace, and ScienceLogic.

    + Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve issues efficiently.

    + Experience participating in Major Incidents.

    + Enthusiasm for staying up to date with industry trends, emerging technologies, and best practices related to troubleshooting and event management.

    Education:

    + Bachelor’s degree in computer science, engineering math or related discipline and 5+ years’ work experience.

    + Eight (8) years of additional relevant experience may be substituted for education (13 years total).

    Clearance:

    + The ability to pass a Tier 4/HIGH Background Investigation.

    Location:

    + Department of Veteran's Affairs (100% On-site)

    + Thursday - Monday (2:30 PM - 11:00 PM CST Time)

    + Austin Information Technology Center (AITC)

     

    1615 Woodward Street,

     

    Austin, TX 78741