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Our Opportunity

At Chewy, we’re redefining the way pet parents shop online—making it easier, smarter, and more personalized every day. As the trusted destination for everything pets, our dedication extends beyond products to experiences that feel intuitive, useful, and genuinely fabulous. On our **Product Design & Research team** , we champion this mission (and our pets!) by designing with purpose, compassion, and curiosity. We’re a hard-working, collaborative group of designers, researchers, and builders who believe that phenomenal design drives customer loyalty—and happiness.

We’re looking for a **Senior Product Designer – Retail Experience** to simplify the complexity of Chewy’s e-commerce ecosystem across the customer journey. In this role, you’ll address high-impact problems across search, browse, cart, checkout, and more—designing experiences that are flawless, scalable, and smart.

What You’ll Do:

+ **Design with impact.** Translate customer insights and business objectives into sophisticated, scalable product experiences across platforms and devices.

+ **Lead the journey.** Own the UX design process end-to-end—from early discovery, flows, and wireframes to high-fidelity visuals and production-ready assets.

+ **Simplify complexity.** Create experiences that demystify the e-commerce ecosystem for pet parents, from their first search to their final checkout.

+ **Think in systems.** Build for today and tomorrow by crafting flexible UX frameworks and contributing to a cohesive design system.

+ **Collaborate deeply.** Partner with product managers, engineers, researchers, and content strategists to bring ideas to life—and push them even further.

+ **Communicate with clarity.** Articulate design decisions clearly to teammates, partners, and executive leadership.

+ **Lead and mentor.** Set a high bar for craft, process, and creativity while helping others grow in their design practice.

Who You Are:

+ You’re a **strategic designer** who sees the forest and the trees—balancing high-level system architecture with thoughtful attention to detail.

+ You **plan and prioritize** optimally, taking ownership of your work while aligning with broader team and business goals.

+ You **build trust across teams** through thoughtful collaboration, clear communication, and a shared focus on outcomes.

+ You operate with **depth and curiosity** , always digging into the “why” behind customer behaviors and business needs.

+ You **mentor by example** , actively contributing to a high-performing team and sharing your knowledge to elevate design quality.

What You’ll Need:

+ 5+ years of experience in UX/Product Design, Interaction Design, or similar.

+ 1+ years of experience leading large-scale product design initiatives.

+ Strong portfolio showcasing user-centered solutions that drive measurable impact.

+ Experience designing sophisticated, cross-platform customer journeys (especially e-commerce).

+ Deep understanding of design systems, usability, and UX standard processes.

+ Strong storytelling and communication skills, including presenting to senior leaders.

+ Bachelor’s degree in Design, HCI, or related field—or equivalent professional experience.

+ Ability to travel as needed and work from one of our local offices.

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Base Salary Range

$149,000—$245,000 USD

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact** **[email protected]** **.

To access Chewy's Customer Privacy Policy, please click here (https://www.chewy.com/app/content/privacy) .

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https://chewyinc.phenompro.com/us/en/privacy-policy) .