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ABOUT YOU

Are you an IT professional looking for an opportunity that allows you to live beyond the traditional help desk position? Are you excited to use your prior experience to lead and develop a team? Are you customer service-minded with experience working with executive leadership? If the answer is, “Yes!” then we have an exciting, opportunity for you. Who are we? We are ARCO, a Family of Construction Companies.

ARCO/Murray seeks a dynamic IT professional with demonstrated leadership experience to join the team! The ideal candidate must be organized, analytical, and possess proven relationship management skills.

WHAT WE CAN OFFER YOU

We are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work. Our compensation and benefits package not only supports our associates and their families but also benefits local communities and communities around the world.

+ Industry-leading performance-based bonus program

+ Employee Stock Ownership Plan (ESOP)

+ Traditional and Roth 401k

+ Tuition reimbursement for associates

+ Scholarship for associates’ children up to $28,000 per child

+ 1-month paid sabbatical after every five years of employment, plus $5,000 for travel

+ 1-week paid volunteer leave each year

+ 100% charitable match

+ Medical, dental, and vision insurance coverage

+ Paid parental leave

At ARCO, our first core value is to treat people fairly and do the right thing. We are committed to building and sustaining a culture that supports diversity and inclusion. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment.

From recruiting, training, and hiring practices to selecting our subcontractors, we understand that diversity of all those involved in the construction process enhances our ability to deliver the best solutions to our customers. We hire the best and the brightest from across the country – constructing a team of experts in architecture, design, engineering, project management, and business services.

A DAY IN THE LIFE

+ Supervise help desk team across multiple locations and assign tasks, set performance goals, conduct evaluations, and ensure adequate staffing levels at all locations

+ Provide coaching, training, and professional development opportunities

+ Consult with Executive Leadership and provide project-related support on improvement initiatives and suggestions as they relate to IT business and staffing plans

+ Collaborate with business leaders and technology team on initiatives for office moves and expansions, technology equipment installations, systems upgrades, and provide timely status updates

+ Monitor and manage ticket queues daily to meet service level commitments and coordinate with other departments within IT to address more complex technical issues

+ Provide general IT support, including hardware deployments and replacements, including workstations, laptops, tablets, and phones

+ Establish clear communication and provide the highest level of support on problem incidents or new service requests, and end user inquiries, including priority one tickets

+ Act as a liaison between IT, business units, and external vendors

+ Coordinate IT support for location-specific needs, including remote offices or satellite teams

+ Develop and enforce help desk procedures, policies, and standards

+ Ensure timely resolution of technical support issues across all business locations

+ Monitor and collect KPIs such as response time, resolution time, user satisfaction, and other key metrics

+ Maintain high customer service standards and ensure end-user satisfaction

+ Travel as needed for team training, to support company-wide training, and team members in other office locations

NECESSARY QUALIFICATIONS

+ 7+ years of experience in a lead desktop/server support role with specific experience managing teams

+ Associate degree or higher preferred in a technology related field

+ Prior experience managing multi-site businesses and teams is preferred

+ Desired certifications include: A+, Network+, MCSA, CCNA, ITIL

+ Experience supporting & troubleshooting Windows Desktops and Servers and related technologies such as Active Directory, DNS, DHCP, Group Policy, Office 365, Spam Filtering and remote administration tools

+ Strong knowledge of ticketing systems, with preference to ServiceNow, and their functionality for tracking and resolving issues

+ Experience with iOS, Android, Windows 10, Macs

+ Strong background in IT service delivery with a track record of meeting business requirements and SLAs.

+ Ability to manage others while working within a fast-paced environment.

+ Prior experience interfacing with Executive Leadership teams

MAKE YOUR MOVE

We are proud to be one of the fastest-growing, privately-owned companies in America, celebrating over 30 years of experience as design-build experts. We have completed over 6,300 design-build projects across 48 states and 48 major cities nationwide. We ranked #4 out of the top 100 design-build companies in the U.S. and #17 on ENR's Top 400 Contractors list of 2024. Most importantly, our clients like us, trust us and want to do business with us. We are looking for people with the same enthusiasm, passion, and respect for the hard work that brought us to where we are today. Are you a person that can make a difference at ARCO? If the answer is, “Yes!” we look forward to meeting you.

_ARCO does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from ARCO’s Human Resource team. Pre-approval is required before any external candidate can be submitted. ARCO will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers._

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LEGAL DISCLAIMER

EOE, including disability/vets