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Job Summary

Serves as a liaison between Corewell Health and the physician practices in our community. Through issue resolution, IT connectivity solutions, education and support the liaison will remove barriers and assist in activities that transform the model of care, helping providers and their staff best care for their patients. Works in a highly collaborative team environment in effort to establish, cultivate and maintain physician relationships and their partnership with Corewell Health. Executes initiatives related to increasing awareness of Spectrum Health services among internal and external providers.

This Physician Liaison Specialist will cover southern territory of Michigan which will include Kalamazoo, St. Joseph, Cass, Berrien, and Van Buren counties. This position is a hybrid position and will require approximately 60% of work time.

Essential Functions

+ Develops, organizes, directs, and promotes regional networking initiatives in the areas of specialty outreach clinics, continuing medical education programs, inservice events, activities to physicians acting as their single point of contact, developing a trust relationship to anticipate their needs, identify opportunities and solutions, and customize these solutions with appropriate matching resources.

+ Responds to issues by working collaboratively with Spectrum health executive and medical leadership.

+ Works closely with Strategic Planning and Development to review market share, patient volume, intelligence, business development, organization direction, and other research information to determine strategy, growth and development, and marketing needs.

+ Gathers continuous intelligence on the program performance, physician perception and satisfaction, industry trends, and new issue, concerns and opportunities.

+ Identifies trends, issues, and opportunities for service improvement and works effectively with multidisciplinary quality and performance improvement teams to drive change.

+ Acts as a liaison to IS, Strategic Planning & Development, Communication and Marketing, and service line leaders and Medical Directors to set appropriate priorities and to develop a strategy, business and marketing plan for service lines.

+ Executes and implements Corewell Health communications and marketing plans, including the development of materials for service lines and physicians.

+ Assesses the interest and intentions of independent physician to join the Corewell Health Medical Group.

+ Works with physician recruiters to place qualified physicians or providers in the Medical Group.

+ Collaborates with Medical Staff Affairs and physician offices to orient these new physician and providers to Spectrum Health.

+ Establishes and maintains active databases and files on each physician practice, including such data as physician preferences, suggestions, activities, issues and concerns, and key contacts.

+ Develops and runs reporting as needed.

+ Collects, enters, reviews and analyzes physician complaint data and works with service line leaders towards resolution and process improvement

+ Creates a climate of effective collaboration, communication, and cooperation among a variety of disciplines, departments, and roles.

+ Collaborates and strongly influences all levels of the organization.

+ Delivers educational content and training to referring physicians, their staff, members of the Corewell Health team, and members of the medical staff.

Qualifications

Required

+ Bachelor’s degree in business, marketing, healthcare or related field

+ 3 years of relevant experience such as outside healthcare sales experience or professional experience working with physicians as a consultant or educator

+ Must be able to travel 60% of work time to onsite appointments

+ Must have reliable transportation to travel

+ State of Michigan Driver’s License

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

+ Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) .

+ On-demand pay program powered by Payactiv

+ Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

+ Optional identity theft protection, home and auto insurance, pet insurance

+ Traditional and Roth retirement options with service contribution and match savings

+ Eligibility for benefits is determined by employment type and status

Primary Location

SITE - 515 Michigan St NE - Grand Rapids

Department Name

Physician Relations - GR

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.