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Customer Solutions Manager

Flexsteel Industries, Inc

1 Positions

ID: CUSTO001319

Posted On 07/03/2025

Job Overview

**PRIMARY FUNCTION** :

The Customer Solutions Manager is a solutions-oriented leader with intense Customer focus who will help drive successful execution and support for Flexsteel channel partners. This position leads a team of individuals who directly support Flexsteel Customers and works cross functionally to ensure adequate fulfillment and support processes are in place to meet or exceed Customer expectations.

MAJOR DUTIES AND RESPONSIBLITIES

+ Lead a team of Strategic Account Specialists who effectively manage the order fulfillment process to meet critical program requirements for our largest channel partners.

+ Lead a team of Customer Care Specialists who respond to channel partner & consumer inquiries, administer warranty, & coordinate service requests.

+ Partner with key team members in Operations, Logistics, and Sales to drive exceptional performance from Order to Delivery

+ Develop, manage, & distribute key performance indicators and trend analysis reflective of the Customer experience.

+ Drive continuous improvement to streamline processes & enhance the Customer experience.

+ Manage strategic projects & initiatives to support Flexsteel growth strategies.

+ Travel Required 5%

\#LI Hybrid

Primary Contact

104266

Stacy Kammes

VP-Human Resources, Administration

563-585-8209

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

False

Job Details

Categories

Customer Service

Management/Executive

Manufacturing

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1028

Job REQ #

CUSTO001319

\# Positions

1

Start Date

20250703

End Date

20250822

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Flexsteel Industries, Inc

About the Company

Flexsteel Industries, Inc. is a global leader in the design and production of quality residential furniture and serves as the parent company to the Flexsteel, Homestyles, and Charisma brands. Employing nearly 1,500 team members worldwide, Flexsteel Industries is governed by a Board of Directors and operates under a set of beliefs and values stemming from a rich and longstanding heritage of quality craftsmanship. Known for its Blue Steel Spring™, as well as numerous other design and manufacturing innovations, the Flexsteel brand is carried by more than 1,300 retailers nationwide. The Homestyles brand sells smart and affordable style direct to customers, in addition to partnering with online home retailers, such as Amazon and Wayfair. A permanent Flexsteel Industries showroom is located in High Point, NC. While the organization has been in business for more than 130 years, our commitment to comfort and craftsmanship has remained unchanged with furniture that’s built for life and designed for living.

For more information, visit http://www.Flexsteel.com